You need to manage your reputation if you want your automotive repair business to soar to new heights. Think about what people do when they look for an auto repair shop. They go online. They find you and a few different companies. Then they make comparisons. If they don’t like the reputation they find on you, they’re going to choose one of those other companies.
There are three things you need to do with automotive repair reputation management to make a difference and win over more customers.
Manage Your Reviews
Your online reviews are a huge factor on your reputation. Online reviews are being left for you, even if you don’t realize it. The only way to do something about the reviews is to manage the process. Use a dashboard from a reputation management company so you can find out what all the reviews are saying. When you find negative reviews, incorporate what they say into your day to day operations. Also think about boosting reviews to get rid of the negative ones from page one.
Check out Social Media
Social media is going to be part of automotive repair reputation management. The pages like Facebook and Twitter may be used by those in the community to talk about you. If you don’t know what’s being said, your reputation may be dragged through the mud. Automotive repair reputation management is going to require you using social network alerts to find out what’s being said as soon as it’s said.
Study Your Online Content
Your online content has to be studied, too. With automotive repair reputation management, people will go online to find out information about you. If there is something they don’t like, they won’t choose you as their auto repair shop. ReputationDefender can help manage content and change it so only positive content is visible.