Reuters: It Costs to Clean Up Your Online Reputation
This article discusses the impacts of cyberbullying and online harassment, the rise of insurance against such a risk, and the costs of remediation. It includes commentary by ReputationDefender CEO Rich Matta as well as tips on protecting your online reputation. Read the article >>
Reuters Your Money: Cyber bullying delivers a punch to consumer wallets
In this Reuter’s article, journalist Amy Tennery interviews ReputationDefender CEO Rich Matta about what people can do to deal with embarrassing online photos and cyberbullying. Read the article >>
The Guardian: Revenge porn industry profiting from online abuse
In this exposé on revenge porn, the Guardian interviews ReputationDefender founder Michael Fertik on what can be done to stop the propagation of unsavory photos online. Read the article >>
CNET: Forget being a victim. What to do when revenge porn strikes
This CNET article provides a great rundown of the resources available to victims of revenge porn. It includes information on ReputationDefender's services, a range of legal options, and other tactics individuals can use to get illicit online photos removed or obfuscated. Read More >>
US News: A Consumer’s Guide to Defending Your Brand
US News provides a good overview of how your online reputation can affect your career prospects, as well as tips for those who aren't sure how to start building their online presence. Read More >>
“Your digital reputation is the key to success”: Michael Fertik in the India Times
In this piece, the India Time's Priyanka Sangani interviews ReputationDefender CEO Michael Fertik about the ways companies are using personal online data to make hiring decisions. The article also discusses key themes from Fertik's recent book, The Reputation Economy, and offers advice about "Big Analysis" for businesses. Read More >>
ReputationDefender Wins Fifth Consecutive Stevie Award for Customer Service
The Stevie® Awards are business awards that recognize excellence from both individuals and organizations, chiefly in sales and customer service. Created in 2002, the Stevies have become a guidepost for the most service-minded companies around the globe. This year’s results are in and it’s official: 2015 marks the fifth year that ReputationDefender’s Customer Support department has won an award for excellence! Because online firms are infrequently recognized in this area, we are especially delighted to be spotlighted by the Stevies.
As the pioneer in Online Reputation Management (ORM), we have always believed that taking great care of our customers is vital to moving the entire ORM category forward. Our employees act as advisors and educators and the customer service team is perhaps the most important “ear” and “voice” where this is concerned.
We won our first Stevie in 2011. Since then, we have tripled our customer base and more than doubled our staff, all while maintaining a standard of excellence in service that earned us four more awards!
We are honored to take home a trophy this year from among a pool of 1,900 nominees in the various categories. Hats off to our employees for their efforts, and thank you to all who voted in support of our team!
Finally, congratulations to all the other Stevie award winners who demonstrate what it means to be customer-focused today. We know we’re in good company!
Net Imperative: “Managing online employee reviews isn’t just an HR activity”
In this guest post for Net Imperative, UK Managing Director Richard Harrison talks about the reputation impact of Glassdoor reviews on businesses, with tips on how to best utilize the platform. Read More >>
‘Overnight, everything I loved was gone’: the internet shaming of Lindsey Stone
Read an exciting excerpt from Jon Ronson's forthcoming book, So You've Been Publicly Shamed, which includes an extended interview with ReputationDefender CEO Michael Fertik and a detailed description of how we helped a dedicated special needs aide recover her life after a misconstrued photograph went viral. Read More >>
Your online rep may be more critical than your credit score
CNBC's Cadie Thompson discusses online reputation and its impacts on your personal and professional life in this article featuring quotes from ReputationDefender's VP of Marketing, Karissa Sparks. Not only are consumers reviewing businesses more than ever, but businesses are reviewing consumers, creating metrics that may ultimately be more important than your credit score. Read More >>