We're here for you during COVID-19
Our distributed team and remote working technologies allow us to remain fully operational during this challenging time. Rest assured that ReputationDefender continues to work at full capacity to meet your online reputation and digital privacy needs.
Rich Matta currently serves as CEO of ReputationDefender, the largest and most prominent firm in the field of online reputation management and privacy. He regularly consults with high-profile individuals, executives, public figures and businesses to build positive online reputations and suppress unwelcome and defamatory information online.
Rich came to ReputationDefender from Support.com, a leading provider of cloud software and services for technology support, where he was a key member of the early founding team that grew the company to a $100M run rate by 2013. Previously, Rich held multiple leadership and executive roles in product management and engineering at SupportSoft (now part of Aptean), culminating in the successful sale of the business in 2009. Prior to this, Rich spent a number of years with Deloitte Consulting, where he managed and delivered a series of strategy and technology projects in the US and Europe.
Rich holds a degree in Economics with high honors from Pomona College.
Tom Dignan currently leads ReputationDefender’s technology and fulfillment organizations. Tom previously led the engineering and research teams at our parent company ReputationDefender, and has been with the company since 2009. Prior to coming to ReputationDefender, Dignan served as Vice President of Engineering at Hands-on Mobile, where he managed a cross-functional international team responsible for building infrastructure and applications for mobile devices.
Dignan has also led engineering teams at Yahoo!, Earthlink and Excite@Home, and has proven expertise in architecting large-scale consumer Internet systems. A graduate of San Francisco State University, where he matriculated at the age of 15, Dignan received his PhD in high-energy physics from Harvard University and spent time at the Stanford Linear Accelerator Center as a postdoctoral scholar.
Doug Hansen is currently the Senior Director of Strategic Sales and Head of ReputationDefender® Elite. He currently oversees the management of the firm’s most complex and sophisticated case work, and over the years he has held several key positions within the organization, ranging from sales to management. Doug’s clients include politicians, celebrities, high net-worth individuals, Fortune 100 companies, and prominent executives.
A former collegiate athlete, Doug holds a degree from Brigham Young University Hawaii, where he studied International Business Management. Subsequently, Doug pursued a range of sales and management positions, which included building large sales teams across North America and providing physical security solutions to consumers and businesses. When not at the office, Doug is typically engaged in an active lifestyle with his family, pursuing activities such as running, hiking, biking, and traveling.
Brian Terrazas currently serves as ReputationDefender’s Senior Director of Sales and oversees all sales and service operations including customer service, account development, inbound/outbound sales, and account management. He brings more than 14 years of experience in selling, training, and accelerating professionals in sales and leadership. Brian’s teams serve as the front line for ReputationDefender’s work to help project the right image, bury negative/misleading search results, and remove sensitive personal information for its customers. His teams work with a wide range of clients including everyday consumers, business owners, and professionals.
Prior to ReputationDefender, Brian worked for TTEC, a global business process outsourcing company. At TTEC, he oversaw outbound sales, retention, and account management for AT&T Business. Brian studied at Arizona State University and enjoys traveling, trying the city’s best food, and spending time with his family when not in the office.
Michael Fertik founded ReputationDefender with the belief that people and businesses have the right to control and protect their online reputations and privacy. He led the company with distinction as CEO for nearly a decade before transitioning to his current advisory role in August 2015.
As an ongoing member of the board, Michael continues to help guide the company and engage in strategic marketing and client development. He supports the ReputationDefender management team with his unique vision as a pioneer in the online reputation and Big Data/Big Analysis space, helping the company expand and grow in the enterprise and consumer markets.
A futurist, Michael is credited with pioneering the field of online reputation management (ORM) and lauded as the world’s leading cyberthinker in digital privacy and reputation.
Michael was named Entrepreneur of the Year by TechAmerica, an annual award given by the technology industry trade group to an individual they feel embodies the entrepreneurial spirit that made the U.S. technology sector a global leader.
He is a member of the World Economic Forum Agenda Council on the Future of the Internet, and a recipient of the World Economic Forum Technology Pioneer 2011 Award. Through his leadership, the Forum named ReputationDefender a Global Growth Company in 2012.
Michael is an industry commentator with guest columns in Harvard Business Review, Reuters, Inc.com and Newsweek. Named a LinkedIn Influencer, he regularly blogs on current events as well as developments in entrepreneurship and technology. Michael is the co-author of two books, Wild West 2.0 (2010), and The New York Times bestseller, The Reputation Economy (2015).
He frequently appears on national and international television and radio, including the BBC, Good Morning America, Today Show, Dr. Phil, CBS Early Show, CNN, Fox, Bloomberg, and MSNBC.
Michael founded his first Internet company while at Harvard College. He received his JD from Harvard Law School.