User Experience and Design Lead
User Experience and Design Lead
Location: Redwood City, CA
Summary:
The User Experience and Design Lead will be the visionary and voice of the customer experience within the organization.
The UED Lead will be responsible for:
- User research and usability
- User interaction design
- Visual design
This individual will be responsible for taking the next generation product vision for the full suite of ReputationDefender products and turning it into a design and functional reality.
This position will report to the Director, Product Management and will be a leader within the Product team. This role will heavily partner with product management, QA, engineering, customer support, and marketing.
Detailed Role Description:
The primary role of the User Experience and Design Lead is to define an overarching, holistic vision for the visual and interactive experience of the ReputationDefender products, and partner with product management and engineering to bring this vision to reality.
At the core you’ll define the reputation management “story”, identify core customer types and needs, and transform unmet customer needs and business opportunities into successful product designs.
Strategy:
• Develop and drive long-term user experience strategy
• Tightly partner with product management to develop the face and interactions of all product roadmap initiatives
• Understand the needs of internal and external customers, the business, and the competitive landscape – through data-driven analysis and strong research methodologies
• Establish methodologies for collecting customer feedback in all stages of product development (early conception, mid-creation, and post-launch)
• Be a key catalyst in driving a culture of innovation and teamwork centered around the needs of our customers
• Provide design direction and creative leadership to deliver features that continuously delight customers
Execution:
• Partner with Product Management leads on a daily basis
• Interact with other key organizational leads, collaboratively driving necessary discussions, decisions, and outcomes.
• Manage projects running concurrently on multiple tracks from planning through launch.
• Develop content, design standards, and industry best practices
• Produce all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to design and launch products.
• Identify and prioritize existing usability issues and define solutions to address them
• Act as the “voice of the customer” across all internal discussions and decisions that impact user experience
This role will require staying abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.
This person will be a major thought leader in the organization and must be capable of highly innovative, highly collaborative problem solving in a fast-changing and growing environment.
Skills Required:
• Minimum 8+ years experience as web-related lead UI designer, preferably consumer-facing and transaction-oriented products
• Degree in human interface design, interaction design, human-computer interaction, or information design. Advanced degree in these fields a plus.
• Excellent understanding of user experience design for the web, technology trends, demonstrable design skills, and ability to show relevant work.
• Experience with formal design, usability, and research methodologies.
• Excellent understanding of web technologies and how to work with developers to leverage them.
• Extensive experience with generating wireframes, static and dynamic prototypes, and other mockup methods.
• Motivated self-starter, with a high capacity for rapid learning. Ability to independently own complex problems and deliver great solutions.
• Strong leadership skills and an ability to mentor and groom other designers.
• Excellent written and oral communication skills. Ability to thrive in a fast-paced, high-performance, team-oriented environment.
• Expert with:
o Photoshop
o Illustrator
o Flash
• Strong experience with:
o HTML
o CSS
o Javascript
o Ajax
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Sr. Product Manager
Sr. Product Manager
Location: Redwood City
Job Description:
This role will take full ownership of several product areas, determined by best fit with the product roadmap, skills and background of the candidate.
The Sr. Product Manager will be an integral member of the ReputationDefender product team and will report to the Director of Product Management. This role will work closely with product development, marketing, and business development to identify, define, and build stellar features and products.
This is a significant opportunity to join a fun and early stage company as well as take on a leadership role within a growing product organization!
Responsibilities:
• Understand and analyze customer and business needs.
• Research markets and competitors.
• Work with engineers and user interface designers to define products.
• Build and launch new products and features.
• Define product vision and future direction.
• Act as the “voice of the customer” across all internal discussions and decisions that impact your product areas.
• Keep abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.
Requirements:
• 6+ years work experience as product manager in consumer internet or related field.
• BA/BS in Computer Science, engineering, or related technical field. MBA preferred.
• Demonstrated capacity for developing and understanding strategy.
• Outstanding organizational and analytical skills.
• Strong technical abilities.
• Passion for new products, ideas, and technologies.
• Excellent written and oral communication skills.
• Motivated self-starter, with a high capacity for rapid learning.
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
VP of Finance
VP of Finance
Job Description:
ReputationDefender is seeking a top-class VP or Director of Finance.
Having raised funds to scale growth, we are looking to scale, among other things, our internal finance function.
You will report directly to the CEO and manage the company's financial function. This job's responsibilities will include, but not be limited to:
-Managing all financial reporting and infrastructure.
-GAAP accounting.
-Managing the external audit process.
-Managing a team of zero to two people. In the beginning, it may well be zero, so be prepared for hands-on number crunching.
-Banking, insurance, etc., for the company.
-Depending on your skill set, analytics for the company.
The successful candidate will have the following qualities in abundance:
-Positive energy.
-Powerful desire to achieve and grow.
-Scalability in this role.
-Superb modeling skills, and superb Excel skills.
-Willingness to be both the architect of the finance function in its next couple of iterations as well as willingness to get very much "in the weeds" in executing it.
-Ability to manage outside vendors and subordinates as required.
-Desire to spend as little money as possible in carrying out this function.
-Even temperament and good humor under difficult pressure.
-Absolute honesty, integrity, and confidentiality.
-Willingness both to be flexible and, as appropriate, to push back in debate on how best to approach various business issues.
-Strong written and verbal communications skills (you will probably be giving presentations to the board of directors).
-Desire to work hard.
-Startup experience; among other things, you must understand the financial issues raised by equity compensation and financing.
-Preference given to candidates with BOTH deep startup and larger company experience.
-Strong preference given to candidates with experience at subscription- based, credit card-paid, consumer Internet companies.
-Preference given to candidates with MBA and CPA qualifications.
-For the VP role, minimum 2 years as a growth startup VP of Finance or
4 years as a Director of Finance at a growth startup, or equivalent experience at larger companies. For the Director role, a minimum 2 years as a growth startup Director or 5 years as a Controller, or equivalent experience at a larger company.
-Preference given to candidates who have experience dealing with companies with international subsidiaries (ReputationDefender has one) and the financial implications thereof.
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Manager, Business Development
Manager, Business Development
Location: Redwood City, CA
Job Description:
ReputationDefender is searching for a business development manager who can drive our partnership growth strategy. This individual will be key in developing new relationships and supporting the needs of the rest of the business development group. The ideal candidate will be prepared to join a growing and scrappy team that has established partnerships with financial institutions, professional associations, leading Web 2.0 companies and top licensed technologies. The candidate will be motivated and prepared to:
• Develop an entrepreneurial skill set through researching, cold calling, and establishing relationships with new partners;
• Build channel sales for our consumer-focused reputation management products;
• Interface directly with the Marketing team to lead new partner integration, develop new display & textual creative, and target new industries;
• Drive new product development through technology licensing and acquisition, and manage integration with the Product Development and Technical teams;
• Become an expert in Online Reputation Management and provide market positioning and strategy reports to the management team;
• Review and manage M&A opportunities as they arise;
• Report directly to the COO, with high exposure to corporate development goals and analytics;
• Provide investor relations support (for company board members and VCs);
• Negotiate and close business development deals independently.
Requirements:
• Minimum 2 years of experience in the business world.
• Proven track record of sales pipeline management highly prized.
• Ability to negotiate independently.
• Desire and aptitude to think very strategically about the company, the industry, and the needs of the proposed business partner.
• Innate ability to problem-solve (and be self-sufficient).
• Ability to work well with internal and external stakeholders under tight deadlines.
• Ability to handle oneself with confidence and aplomb when speaking with senior members of external organizations.
• Leadership to manage diverse technical and business teams.
• Active professional networker who enjoys the opportunity to build that network in the ORM industry.
• Strong verbal, written, and presentation skills (must have experience with PowerPoint).
• Experience with modeling (Excel)
• Experience in web-based sales tools such as SalesForce.com and SugarCRM a plus.
• Experience in search engine marketing, online privacy, or web technologies highly prized.
• Comprehension and experience with Web 2.0 tools, social networking, and identity management.
• Extremely high work ethic.
• Fearless approach to breaking new ground and pushing the ReputationDefender brand to market.
• Ultimate team player who is willing to “wear other hats” when necessary.
• Bachelor’s degree.
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Software Engineer, Data Warehousing
Software Engineer, Data Warehousing
Location: Redwood City, CA
Job Description:
As the Software Engineer, Data Warehousing you will be the lead developer for all of our internal business intelligence efforts. You will be responsible for maintaining our analytics database as well as tools used by the rest of the company to access this data. You will work closely with our Business Intelligence Analyst, with whom you will define the behavior of the system and structure of the data. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it.
Job Responsibilities:
You will be responsible for all development around business intelligence analytics for the company including:
• Maintaining the BI MySQL database
• Writing SQL scripts to populate the BI database, generate reports and repair the data
• Building and maintaining the tools that provide access to the BI data and reports
• Work closely with the marketing, sales, product management and finance to develop reports and metrics.
Requirements:
• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Expert knowledge of MySQL, SQL scripts
• Knowledgeable about PHP
• Experience with data continuity a big plus
• DBA experience also a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Senior Software Engineer, R&D
Senior Software Engineer, R&D
Location: Redwood City, CA
Job Description:
ReputationDefender has a need for several Senior Software Engineers. As the Senior Software Engineer, you will be building the next generation of software tools the enable our customers to manage their online reputation. You will be involved in building scalable web systems, automation technology around discovery, analysis and publishing of our customer’s web presence. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it.
Job Responsibilities:
You will be responsible for development of software in some of the following areas:
• Persona/Identity extraction
• Sentiment Analysis
• Multi-tiered web systems
• Deep web search
Requirements:
• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Expert knowledge of one or several of the following:
• Data Mining
• NLP, Machine Learning and Sentiment Analysis
• Building scalable web systems
• Strong coding abilities in languages such as C/C++ or Java
• Experience with MySQL, SQL scripts and PHP a strong plus
• Experience with J2EE and Hibernate a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Web Designer
Web Designer
Location: Redwood City, CA
Job Description:
The Web Designer will play a critical role in ReputationDefender’s success by working with the marketing team to help attract and convert customers. The Web Designer will create compelling banners, e-mails, landing pages, in-product messaging and more for the ReputationDefender suite of products. The ideal candidate will have great design skills, plus some technical know-how and the desire to work in a fast-paced start-up environment.
Responsibilities:
• Conceptualize and create high-quality online designs, such as banners, e-mails and landing pages
• Work directly with the marketing team to design compelling, customized graphics that will drive customer traffic, retention and conversion
• Adhere to corporate identity standards while continuing to develop new ideas and keep the look fresh
• Turn mock-ups into HTML and incorporate CSS as necessary
• Design marketing communications materials (sales collateral, brochures, business cards, etc.)
• Organize and maintain a centralized repository of design assets to ensure that all graphics are readily accessible, categorized and searchable
Requirements:
• 3-5 years of professional Web design experience, preferably in an agency, marketing or in-house creative services environment with a proven track record for creating branded Web site experiences
• Strong visual design, layout and typographic skills with a sharp attention to detail
• Able to design compelling graphics while meeting aggressive deadlines
• Organized and able to act independently, as well as to switch quickly between different projects in a fast-paced environment while maintaining an attention to detail
• Strong Photoshop, Illustrator and Dreamweaver skills
• Knowledge of HTML and CSS required
• Knowledge of PHP and an ability to work directly with an engineering team to execute
• Knowledge of Flash and InDesign is a big plus
Skills:
• 3-5 years of marketing experience for an online service or product, preferably B2C
• Experience working with a portfolio of marketing tactics—online and offline—to achieve business results
• Creative design skills, including the ability to take a creative concept from idea to execution
• Attention to detail (work is on time and right the first time) and accountability for results
• Desire to work in a highly dynamic startup environment with challenging deadlines and multiple concurrent projects
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) offers the leading online reputation and privacy products. The company is headquartered in Redwood City, California. We are well capitalized by top tier investors. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and by other top media around the world. We have been called “the next generation of public relations” by Newsweek and labeled as “one of the top trends” of the year by the BBC. The ReputationDefender team culture is customer-focused and fun: we pride ourselves on creating challenging and independent work opportunities for employees at all levels. We work hard and we play hard too.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Senior Software Engineer, Web
Senior Software Engineer, Web
Location: Redwood City, CA
Job Description:
ReputationDefender is looking for a Senior Software Engineer with a focus on Web Development. In the role of Senior Software Engineer, you will be building cutting edge web-applications, not flat web-pages, that don't just report what can be found online about you, but describe it, and allow you to manage and change it on the fly. We are looking someone who understands what real JavaScript frameworks, JavaScript templating, and HTML 5 mean to the future of web applications and is fired up to get started using them. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it, who has not only an understanding of how web technologies work today, but where they are going.
Job Responsibilities:
You will be responsible for development of software in some of the following areas:
• Front-end web development
• Back-end data access
• Web systems
Requirements:
• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Experienced building data driven, web based applications
• Strong background with Object Oriented PHP5, MySQL, SQL scripts
• Good knowledge of various web technologies, JavaScript templating, Javascript frameworks (Mootools, JQuery), Thrift, HTML 5
• Experience with Java a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Senior QA Engineer
Senior QA Engineer
Location: Redwood City, CA
Job Description:
As the Senior QA Engineer, you will own the overall quality of our products and code. You will be the hub that makes sure everything ties together from individual specs to looking at the usability and quality of all of our products. You will interface with customers, product management, as well as the tech team to assure the ongoing quality of our entire product line. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it. We want you to partner with and assist developers in producing rock-solid code.
Job Responsibilities:
You will create test plans, push our products to their limits, track defects until they are resolved, and continuously strive to improve the efficiency and coverage of our QA processes.
• Create and execute manual test cases that cover the full functionality of our systems
• Perform analysis on our database to pursue and test issues – you will be writing SQL
• Multi-platform and cross-browser testing.
• Work closely with the product development, customer support, and development team to create and maintain test case scenarios.
Requirements:
• Exceptional knowledge of the Internet and Internet search technologies
• Extensive experience in creating and performing test cases.
• Keen eye for usability and ability to adapt as products grow a must have
• Experience with bug tracking software such as Bugzilla or Trac
• Knowledge of QA methodologies, understanding of Software Development process.
• Must have experience with writing SQL queries and be willing to learn more
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others
• Experience with QA automation tools like Loadrunner, Winrunner, Test Director, Quick Test Professional, Selenium or similar tools a nice to have
• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure.
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Customer Support and Loyalty Specialist
Customer Support and Loyalty Specialist
Location: Redwood City, CA
Job Description:
The Customer Support and Loyalty Specialist (CSS) is a key link between the ReputationDefender marketing staff and the end customer. The CSS will monitor and communicate through a number of different channels such as email, phone, and letter correspondence. The CSS will work cross-functionally with colleagues in operations, technology, product management and marketing to ensure highest quality of service. The CSS will be responsible for solving end customer issues accordingly and may need to triage multiple issues concurrently in order to make sure high priority items receive primary attention and meet SLAs.
Job Responsibilities:
-Thrive in a busy work environment with a high volume of tasks
-Clearly report all major issues to management and provide periodical reports concerning customer issues, questions, and feedback regarding technical or non-technical concerns;
-Demonstrate strong written correspondence skills
-Problem solve with limited resources in a fast-paced environment
-Welcome customers to ReputationDefender and explain the technical details of the company’s products and services
-Accurately track and record customer communications
-Troubleshoot issues over the phone and email
-Work with difficult customers under pressure
-Meet or Exceed retention, loyalty, and SLAs corporate goals
-Screen new and existing customers for leads, up-sell, cross-sell
Requirements:
-Bachelors degree or equivalent
-Strong written and verbal communication skills
-Exceptional knowledge of the Internet and Internet search technologies
-Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure
-Ability to work with limited to no supervision
-Proficient understanding of CRM and other data management tools
-Enthusiasm for learning new topics, sharing knowledge with others
-Warm phone personalities preferred – must love dealing directly with customers!
-Willingness to do “whatever it takes” to get the job done and help out colleagues
-Ability to be on-call
-Bi-lingual or multi-lingual capabilities are prized
Job Type:
Full-Time contract to possible permanent
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Reputation Advisor (Sales)
Reputation Advisor (Sales)
Location: Redwood City, CA
Job Description:
ReputationDefender is currently looking for highly motivated Reputation Advisors (RA) whose primary role is to educate our installed base on updated features and benefits in order to up sell services and renew client subscriptions. The RA will communicate primarily by phone and email . The RA may also be asked to quickly qualify new client opportunities and pass them on to the appropriate sales channel.
Job Responsibilities:
The Reputation Advisor’s main charter will be to up sell services and renew subscriptions of current ReputationDefender clients. The ideal candidate must be able to:
- Thrive in a busy work environment with a high volume of tasks.
- Make minimum required outbound calls to current ReputationDefender clients.
- Demonstrate strong verbal and written correspondence skills.
- Problem solve with limited resources in a fast-paced start up environment.
- Explain in detail ReputationDefender’s updated products in order to up sell services and renew current client’s subscription.
- In real time, accurately track and record customer communications in Salesforce.
- Qualify and disseminate new client leads to appropriate sales channels.
- Achieve and surpass assigned quota.
Requirements:
• Bachelors degree or equivalent work experience
• Excellent written and verbal communication skills
• Success in a highly automated telesales organization
• Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure
• Experience in a start up company environment which fosters productivity, self sufficiency, integrity and trustworthiness
• Computer literate (Word, Excel, Salesforce)
• Past history of consistent quota attainment
• Positive professional phone personality
• Willingness to do “whatever it takes” to get the job done and help out colleagues
The Reputation Advisor will be a part time contributor with the possibility to move to a full time position and will report to the Senior Manager, Reputation Advisors. The Reputation Advisor will be expected to work scheduled shifts within ReputationDefender’s phone availability window (7 AM – 6 PM PST).
Job Type: Part-Time Internship to possible Full-Time
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:contract-to-hire
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
Advanced Client Solutions Manager (Sales)
Advanced Client Solutions Manager (Sales)
Job Description:
ReputationDefender is seeking highly motivated Advanced Client Solutions Managers who are looking to be a part of a professional, high energy sales organization. A successful Advanced Client Solutions Manager must demonstrate excellent selling, communication and problem solving skills in a fast-paced business start up environment. A combination of account development and account management skills are essential for this position.
Job Responsibilities:
The Advanced Client Solutions Manager will be the primary customer facing representative of ReputationDefender. The ideal candidate must be able to:
- Achieve and exceed monthly, quarterly and yearly quota targets.
- Contact all leads within a required timeframe given by management.
- Manage sales from start to close.
- Manage time in a fast-paced environment with limited resources.
- Sell and market ReputationDefender’s products and services.
- Accurately track and record customer communications within Salesforce.
- Keep Salesforce up to date at all times.
- Be a positive contributor to “the team” in order to maximize ReputationDefender’s short and long term revenue targets .
Requirements:
• Proven track record of consistent quota attainment
• Strong written and verbal communication skills
• Exceptional knowledge of the Internet and Internet search technologies
• Remain focused on the target
• Gather feedback from customers and relaying the information to management in order to improve ReputationDefender’s products and services
• Enthusiasm for learning new topics, sharing knowledge with others
• Represent ReputationDefender with a high degree of integrity and trustworthiness
• Computer literate (Word, Excel, Salesforce)
• Willingness to do “whatever it takes” to get the job done and help out colleagues
About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.
ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.
Job Type:Full-time
If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .
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