ReputationDefender

Marketing Analyst

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Location: Redwood City, CA

Job Description:

The Marketing Analyst will measure the effectiveness of RepuationDefender marketing efforts. A successful candidate will live and breathe metrics and will understand the roles a metrics-driven approach plays in building large Internet businesses. He or she will be working hands on with the executive team to understand the strengths and weaknesses of the ReputationDefender model. The ideal candidate will demonstrate superb analytical skills and an unrelenting focus on detail. The candidate should enjoy experimentation and the experimental model and should take great pleasure in developing insights from large sets of data.

The Marketing Analyst will report to the Vice President of Marketing.

This role will be responsible for analyzing ReputationDefender’s marketing performance by:

1. Developing standard and ad-hoc reports to measure ROI, Conversion Rates, Spending Trends, Traffic Quality metrics;
2. Working with marketing colleagues to identify areas for expansion (i.e., more spending) or contraction;
3. Working with product management to improve sales and conversion funnels;
4. Assisting technical team in setting up new tracking programs, QA’ing defects found in the tracking system;
5. Supporting ReputationDefender partners with standard reporting on campaign success;
6. Designing and performing pricing studies;
7. Communicating with major advertising partners (Google, Yahoo!, Commission Junction, etc.) to ensure ReputationDefender is handling tracking appropriately;
8. Delivering weekly reporting to senior executives;
9. Attending conferences to expos to learn new skills and share with Industry peers;
10. Contributing whatever it takes to build a large, repeatable line of revenue for ReputationDefender and increase customer satisfaction with ReputationDefender products.

Requirements:

• 2-5 years experience in a consumer-driven, web-based product management or business analysis role required.
• HIGH DESIRE TO ACHIEVE and take on additional responsibilities
• Experience in managing aggressive and dynamic projects, with competing resources and priorities.
• Exceptional Microsoft Excel skills including strong understanding of the regression package.
• Deep knowledge in web analytics and web analytics platforms (e.g., Google Analytics)
• Demonstrated resourcefulness and the ability to work independently
• Knowledge of Google AdWords/AdSense, Affiliate Networking and other online analytical marketing platforms valued
• Clear focus under pressure.
• Strong background in business metrics and continuous improvement methodologies.
• Ability to interact with diverse technical and non-technical groups, spanning all organizational levels.
• Outstanding verbal and written communication skills. Writing samples may be required in interview process.
• Bachelors degree or equivalent

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Operations Intern

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Location: Redwood City, CA

Job Description:

As an Operation Intern, you must be trustworthy, self-directed, and a problem solver. The candidate will have the opportunity to work directly with executive level managers. Other opportunities include: gaining various Human Resources, Operations, and Customer Service experience. The Ideal candidate is a reliable team player, detail oriented, willing to do things “above” and “below” them, able to see the bigger picture, and have the ability to prioritize projects. Any major is welcome to apply for this internship. Full-time or part-time positions following the internship are available for an exceptional candidate.

This role will be responsible for providing operational support by:

1. Implementing HR policies;
2. Organizing office operations and procedures;
3. Organizing and maintaining company records;
4. Attending department and staff meetings as appropriate;
5. Working in Customer Service, Human Resources, and Office Management;
6. Providing various administrative tasks.

Requirements:

• PC or Mac knowledge with Excel & Word experience
• Outstanding organizational abilities
• Excellent oral and written communication skills
• Customer Service Skills
• Ability to be flexible and work under pressure
• Foreign language is a huge plus, but not necessary
• Bachelors degree is preferred but not required
• Positive attitude and a team player

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior Developer

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Location: Redwood City, CA

Job Description:

ReputationDefender is looking for a creative and passionate senior web developer to join our technology team. We want smart, quick, and creative - someone who’s a self-starter; who can multi-task and will constantly strive to build excellent innovative software. You will be an integral part of our small, highly-skilled technology team, working to build exciting new software. This role reports to the Chief Technology Officer and is a full-time, in-office position

Requirements:

• Bachelor’s Degree in Computer Science
• 5+ years experience building web applications
• 3+ years PHP
• Strong belief in writing clean, efficient code.
• Object Oriented PHP5
• Experience building database-driven applications using PHP & MySQL
• Experience with frameworks and template engines a huge plus
• Experience with 3rd party API integration
• Love of an entrepreneurial, fast-paced work environment
• Have a can-do attitude, and like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

UI/Front-end Web Developer

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Location: Redwood City, CA

Job Description:

ReputationDefender is looking for a creative and passionate UI/Front-end web developer to join our technology team. We want smart, quick, and creative - someone who’s a self-starter; who can multi-task and will constantly strive to build excellent innovative software.

Job Responsibilities:

You will work directly with our graphic designers and back-end engineers to create rock solid, cool interfaces for our online products and systems. You have experience with UI and usability, and like to make clean, interesting, and easy-to-use interfaces using the latest in JavaScript, AJAX, PHP and other tools. You know how to handle browser compatibility issues and can write clean, standards-compliant code.

Requirements:

• Bachelor’s Degree in relevant area
• 3+ years PHP - Object Oriented PHP5 a huge plus
• HTML/XHTML
• JavaScript Expert
• AJAX
• Browser compatibility experience
• Strong belief in writing clean, efficient code.
• User Interface and web design experience
• Flash experience a plus
• Experience with JavaScript frameworks such as jQuery, MooTools, YUI, or other - MooTools preferred
• Strong CSS and knowledge of web standards
• Experience building database-driven applications using PHP & MySQL
• Experience with template engines a huge plus
• Love of an entrepreneurial, fast-paced work environment
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Associate Product Manager

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Location: Redwood City, CA

Job Description:

This is an associate product management contract position, lasting approximately 6 months, with potential conversion into a full-time hire.

This role is ideal for a candidate with strong existing business or technical work experience, but who may have limited existing product management experience in the web and consumer internet field.

This role will take full ownership of several product areas, determined by best fit with the product roadmap, skills and background of the candidate.

The Associate PM will be an integral member of the ReputationDefender product team and will report to the Director of Product Management. This role work closely with product development, marketing, and business development to identify, define, and build stellar features and products.

This is a significant opportunity to join a fun and early stage company as well as take on a leadership role within a growing product organization!

Responsibilities:

•Understand and analyze customer and business needs.
•Research markets and competitors.
•Work with engineers and user interface designers to define products.
•Build and launch new products and features.
•Define product vision and future direction.
•Act as the “voice of the customer” across all internal discussions and decisions that impact your product areas.
•Keep abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

Requirements:

•3+ years work experience
•BA/BS in Computer Science, engineering, or related technical field. MBA, MS a major plus.
•Existing experience in product management and/or consumer-facing web or e-commerce business is a plus.
•Demonstrated capacity for developing and understanding strategy.
•Outstanding organizational and analytical skills.
•Strong technical abilities.
•Passion for new products, ideas, and technologies.
•Excellent written and oral communication skills.
•Motivated self-starter, with a high capacity for rapid learning.
•Availability beginning mid to late-June 2009

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Job Type:contract-to-hire

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

UI / Visual Designer Lead

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Location: Redwood City, CA

Summary:
The Reputation Defender User Experience Lead will be the visionary and voice of the customer experience within the organization.

The UX Lead will be responsible for:
- User research and usability
- User interaction design
- Visual design

The UX Lead will be responsible for taking the next generation product vision for the full suite of ReputationDefender products and turning it into a design and functional reality.

This position will report to the Director, Product Management and will be a leader within the Product team. This role will heavily partner with product management, QA, engineering, customer support, and marketing.


Detailed Role Description:
The primary role of the User Experience Lead is to define an overarching, holistic vision for the visual and interactive experience of the ReputationDefender products, and partner with product management and engineering to bring this vision to reality.

At the core you’ll define the reputation management “story”, identify core customer types and needs, and transform unmet customer needs and business opportunities into successful product designs.

Strategy:
• Develop and drive long-term user experience strategy
• Tightly partner with product management to develop the face and interactions of all product roadmap initiatives
• Understand the needs of internal and external customers, the business, and the competitive landscape – through data-driven analysis and strong research methodologies
• Establish methodologies for collecting customer feedback in all stages of product development (early conception, mid-creation, and post-launch)
• Be a key catalyst in driving a culture of innovation and teamwork centered around the needs of our customers
• Provide design direction and creative leadership to deliver features that continuously delight customers

Execution:
• Partner with Product Management leads on a daily basis
• Interact with other key organizational leads, collaboratively driving necessary discussions, decisions, and outcomes.
• Manage projects running concurrently on multiple tracks from planning through launch.
• Develop content, design standards, and industry best practices
• Produce all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to design and launch products.
• Identify and prioritize existing usability issues and define solutions to address them
• Act as the “voice of the customer” across all internal discussions and decisions that impact user experience

This role will require staying abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

This person will be a major thought leader in the organization and must be capable of highly innovative, highly collaborative problem solving in a fast-changing and growing environment.


Skills Required:
• Minimum 5 years experience as web-related lead UI designer, preferably consumer-facing and transaction-oriented products
• Degree in human interface design, interaction design, human-computer interaction, or information design. Advanced degree in these fields a plus.
• Excellent understanding of user experience design for the web, technology trends, demonstrable design skills, and ability to show relevant work.
• Experience with formal design, usability, and research methodologies.
• Excellent understanding of web technologies and how to work with developers to leverage them.
• Extensive experience with generating wireframes, static and dynamic prototypes, and other mockup methods.
• Motivated self-starter, with a high capacity for rapid learning. Ability to independently own complex problems and deliver great solutions.
• Strong leadership skills and an ability to mentor and groom other designers.
• Excellent written and oral communication skills. Ability to thrive in a fast-paced, high-performance, team-oriented environment.
• Expert with:
o Photoshop
o Illustrator
o Flash
• Strong experience with:
o HTML
o CSS
o Javascript
o Ajax

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior System Administrator, Part-time

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Job Description:
ReputationDefender is seeking a brilliant Linux systems administrator to take a key role in maintaining and growing our environment. We’re seeking a passionate Linux professional that knows all the ins and outs of supporting systems and network infrastructure in a revenue producing, 7x24, high traffic environment. The ideal candidate is enthusiastic, loves the startup environment and working on a small, highly skilled technology team

Job Responsibilities:
The System Admin takes ownership for all of our Linux servers, both local and production servers, as well as maintaining the network infrastructure in the office and in production. You are responsible for keeping all servers up-to-date with the latest security and software updates, writing build scripts, and participating in network and system architecture planning, purchase and deployment.

Requirements:
5+ years of experience with Linux system administration. (RedHat preferred).
Strong Networking experience – TCP/IP, Subnets, routing and switching.
Experience with Hardware Load Balancers (F5 preferred)
Unix and perl scripting
Strong understanding of software and hardware RAID with Linux.
Broad understanding of IT security including areas such as SSO, SSL, certificates, ssh, and VPNs.
Experience with high traffic web servers running apache with SSL.
Experience setting up and maintaining MySQL databases a huge plus.
Experience with DNS setup and management.
Experience with system monitoring tools such as Nagios
Experience managing and using Source code version control software (subversion preferred)
Experience with collocated servers.
Willing to participate in a 24x7 on-call rotation.
Love of an entrepreneurial, fast-paced work environment
A great attitude and be pleasant to be around



About ReputationDefender:
ReputationDefender http://www.reputationdefender.com is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Customer Support Specialist

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Job Description:

The Customer Support Specialist (CSS) is the key link between the ReputationDefender marketing staff and the end customer. The CSS will monitor and communicate through a number of different channels such as email, phone, and letter correspondence. The CSS will work cross-functionally with colleagues in operations, technology, product management and marketing to ensure high qualities of service. The CSS will be responsible for tackling and solving end customer issues and may need to triage multiple issues concurrently in order to make sure that high priority items receive primary attention.

Job Responsibilities:

The CSS will be provided product training and expected to be able to resolve issues in a timely manner. The ideal candidate must be able to:

- Thrive in a busy work environment with a high volume of tasks.
- Clearly report on all major issues to management and provide periodical reports concerning customer issues, questions, and feedback regarding technical or non-technical concerns;
- Demonstrate strong written correspondence skills.
- Problem solve with limited resources in a fast-paced environment.
- Welcome customers to ReputationDefender and explain the technical details of the company’s products and services.
- Accurately track and record customer communications.
- Troubleshoot issues over the phone.
- Work with difficult customers under pressure.

Requirements:

• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Exceptional knowledge of the Internet and Internet search technologies
• Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure.
• Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure
• Enthusiasm for learning new topics, sharing knowledge with others
• Bi-lingual or multi-lingual capabilities are prized
• Warm phone personalities preferred – must love dealing directly with customers!
• Willingness to do “whatever it takes” to get the job done and help out colleagues

The Customer Support Specialist will be a full time contributor and will report to the Manager of Customer support. The CSS will be expected to work scheduled shifts within ReputationDefender’s phone availability window (7 AM – 6 PM PST), and will be asked to contribute during weekends and evenings from home.

Job Type: Part-Time Internship to possible Full-Time

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Rate: $15.00
Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Product Manager

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Location: Redwood City, CA

Job Description:

This role will take full ownership of several product areas, determined by best fit with the product roadmap, skills and background of the candidate.

The Product Manager will be an integral member of the ReputationDefender product team and will report to the Director of Product Management. This role will work closely with product development, marketing, and business development to identify, define, and build stellar features and products.

This is a significant opportunity to join a fun and early stage company as well as take on a leadership role within a growing product organization!

Responsibilities:
• Understand and analyze customer and business needs.
• Research markets and competitors.
• Work with engineers and user interface designers to define products.
• Build and launch new products and features.
• Define product vision and future direction.
• Act as the “voice of the customer” across all internal discussions and decisions that impact your product areas.
• Keep abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

Requirements:
• 3-5 years work experience as product manager in consumer internet or related field.
• BA/BS in Computer Science, engineering, or related technical field. MBA, MS a major plus.
• Demonstrated capacity for developing and understanding strategy.
• Outstanding organizational and analytical skills.
• Strong technical abilities.
• Passion for new products, ideas, and technologies.
• Excellent written and oral communication skills.
• Motivated self-starter, with a high capacity for rapid learning.
• Availability beginning July 2009

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .