User Experience and Design Lead

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Location: Redwood City, CA

Summary:

The User Experience and Design Lead will be the visionary and voice of the customer experience within the organization.

The UED Lead will be responsible for:
- User research and usability
- User interaction design
- Visual design

This individual will be responsible for taking the next generation product vision for the full suite of ReputationDefender products and turning it into a design and functional reality.

This position will report to the Director, Product Management and will be a leader within the Product team. This role will heavily partner with product management, QA, engineering, customer support, and marketing.

Detailed Role Description:

The primary role of the User Experience and Design Lead is to define an overarching, holistic vision for the visual and interactive experience of the ReputationDefender products, and partner with product management and engineering to bring this vision to reality.

At the core you’ll define the reputation management “story”, identify core customer types and needs, and transform unmet customer needs and business opportunities into successful product designs.

Strategy:
• Develop and drive long-term user experience strategy
• Tightly partner with product management to develop the face and interactions of all product roadmap initiatives
• Understand the needs of internal and external customers, the business, and the competitive landscape – through data-driven analysis and strong research methodologies
• Establish methodologies for collecting customer feedback in all stages of product development (early conception, mid-creation, and post-launch)
• Be a key catalyst in driving a culture of innovation and teamwork centered around the needs of our customers
• Provide design direction and creative leadership to deliver features that continuously delight customers

Execution:
• Partner with Product Management leads on a daily basis
• Interact with other key organizational leads, collaboratively driving necessary discussions, decisions, and outcomes.
• Manage projects running concurrently on multiple tracks from planning through launch.
• Develop content, design standards, and industry best practices
• Produce all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to design and launch products.
• Identify and prioritize existing usability issues and define solutions to address them
• Act as the “voice of the customer” across all internal discussions and decisions that impact user experience

This role will require staying abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

This person will be a major thought leader in the organization and must be capable of highly innovative, highly collaborative problem solving in a fast-changing and growing environment.


Skills Required:
• Minimum 8+ years experience as web-related lead UI designer, preferably consumer-facing and transaction-oriented products
• Degree in human interface design, interaction design, human-computer interaction, or information design. Advanced degree in these fields a plus.
• Excellent understanding of user experience design for the web, technology trends, demonstrable design skills, and ability to show relevant work.
• Experience with formal design, usability, and research methodologies.
• Excellent understanding of web technologies and how to work with developers to leverage them.
• Extensive experience with generating wireframes, static and dynamic prototypes, and other mockup methods.
• Motivated self-starter, with a high capacity for rapid learning. Ability to independently own complex problems and deliver great solutions.
• Strong leadership skills and an ability to mentor and groom other designers.
• Excellent written and oral communication skills. Ability to thrive in a fast-paced, high-performance, team-oriented environment.
• Expert with:
o Photoshop
o Illustrator
o Flash
• Strong experience with:
o HTML
o CSS
o Javascript
o Ajax

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Sr. Product Manager

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Location: Redwood City

Job Description:

This role will take full ownership of several product areas, determined by best fit with the product roadmap, skills and background of the candidate.

The Sr. Product Manager will be an integral member of the ReputationDefender product team and will report to the Director of Product Management. This role will work closely with product development, marketing, and business development to identify, define, and build stellar features and products.

This is a significant opportunity to join a fun and early stage company as well as take on a leadership role within a growing product organization!

Responsibilities:

• Understand and analyze customer and business needs.
• Research markets and competitors.
• Work with engineers and user interface designers to define products.
• Build and launch new products and features.
• Define product vision and future direction.
• Act as the “voice of the customer” across all internal discussions and decisions that impact your product areas.
• Keep abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

Requirements:

• 6+ years work experience as product manager in consumer internet or related field.
• BA/BS in Computer Science, engineering, or related technical field. MBA preferred.
• Demonstrated capacity for developing and understanding strategy.
• Outstanding organizational and analytical skills.
• Strong technical abilities.
• Passion for new products, ideas, and technologies.
• Excellent written and oral communication skills.
• Motivated self-starter, with a high capacity for rapid learning.

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

VP of Finance

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Job Description:

ReputationDefender is seeking a top-class VP or Director of Finance.
Having raised funds to scale growth, we are looking to scale, among other things, our internal finance function.

You will report directly to the CEO and manage the company's financial function. This job's responsibilities will include, but not be limited to:

-Managing all financial reporting and infrastructure.
-GAAP accounting.
-Managing the external audit process.
-Managing a team of zero to two people. In the beginning, it may well be zero, so be prepared for hands-on number crunching.
-Banking, insurance, etc., for the company.
-Depending on your skill set, analytics for the company.

The successful candidate will have the following qualities in abundance:

-Positive energy.
-Powerful desire to achieve and grow.
-Scalability in this role.
-Superb modeling skills, and superb Excel skills.
-Willingness to be both the architect of the finance function in its next couple of iterations as well as willingness to get very much "in the weeds" in executing it.
-Ability to manage outside vendors and subordinates as required.
-Desire to spend as little money as possible in carrying out this function.
-Even temperament and good humor under difficult pressure.
-Absolute honesty, integrity, and confidentiality.
-Willingness both to be flexible and, as appropriate, to push back in debate on how best to approach various business issues.
-Strong written and verbal communications skills (you will probably be giving presentations to the board of directors).
-Desire to work hard.
-Startup experience; among other things, you must understand the financial issues raised by equity compensation and financing.
-Preference given to candidates with BOTH deep startup and larger company experience.
-Strong preference given to candidates with experience at subscription- based, credit card-paid, consumer Internet companies.
-Preference given to candidates with MBA and CPA qualifications.

-For the VP role, minimum 2 years as a growth startup VP of Finance or
4 years as a Director of Finance at a growth startup, or equivalent experience at larger companies. For the Director role, a minimum 2 years as a growth startup Director or 5 years as a Controller, or equivalent experience at a larger company.


-Preference given to candidates who have experience dealing with companies with international subsidiaries (ReputationDefender has one) and the financial implications thereof.

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Manager, Business Development

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Location: Redwood City, CA

Job Description:

ReputationDefender is searching for a business development manager who can drive our partnership growth strategy. This individual will be key in developing new relationships and supporting the needs of the rest of the business development group. The ideal candidate will be prepared to join a growing and scrappy team that has established partnerships with financial institutions, professional associations, leading Web 2.0 companies and top licensed technologies. The candidate will be motivated and prepared to:

• Develop an entrepreneurial skill set through researching, cold calling, and establishing relationships with new partners;
• Build channel sales for our consumer-focused reputation management products;
• Interface directly with the Marketing team to lead new partner integration, develop new display & textual creative, and target new industries;
• Drive new product development through technology licensing and acquisition, and manage integration with the Product Development and Technical teams;
• Become an expert in Online Reputation Management and provide market positioning and strategy reports to the management team;
• Review and manage M&A opportunities as they arise;
• Report directly to the COO, with high exposure to corporate development goals and analytics;
• Provide investor relations support (for company board members and VCs);
• Negotiate and close business development deals independently.

Requirements:

• Minimum 2 years of experience in the business world.
• Proven track record of sales pipeline management highly prized.
• Ability to negotiate independently.
• Desire and aptitude to think very strategically about the company, the industry, and the needs of the proposed business partner.
• Innate ability to problem-solve (and be self-sufficient).
• Ability to work well with internal and external stakeholders under tight deadlines.
• Ability to handle oneself with confidence and aplomb when speaking with senior members of external organizations.
• Leadership to manage diverse technical and business teams.
• Active professional networker who enjoys the opportunity to build that network in the ORM industry.
• Strong verbal, written, and presentation skills (must have experience with PowerPoint).
• Experience with modeling (Excel)
• Experience in web-based sales tools such as SalesForce.com and SugarCRM a plus.
• Experience in search engine marketing, online privacy, or web technologies highly prized.
• Comprehension and experience with Web 2.0 tools, social networking, and identity management.
• Extremely high work ethic.
• Fearless approach to breaking new ground and pushing the ReputationDefender brand to market.
• Ultimate team player who is willing to “wear other hats” when necessary.
• Bachelor’s degree.

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior Software Engineer, R&D

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Location: Redwood City, CA

Job Description:

ReputationDefender has a need for several Senior Software Engineers. As the Senior Software Engineer, you will be building the next generation of software tools the enable our customers to manage their online reputation. You will be involved in building scalable web systems, automation technology around discovery, analysis and publishing of our customer’s web presence. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it.

Job Responsibilities:

You will be responsible for development of software in some of the following areas:

• Persona/Identity extraction
• Sentiment Analysis
• Multi-tiered web systems
• Deep web search

Requirements:

• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Expert knowledge of one or several of the following:
• Data Mining
• NLP, Machine Learning and Sentiment Analysis
• Building scalable web systems
• Strong coding abilities in languages such as C/C++ or Java
• Experience with MySQL, SQL scripts and PHP a strong plus
• Experience with J2EE and Hibernate a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Web Designer

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Location: Redwood City, CA

Job Description:

The Web Designer will play a critical role in ReputationDefender’s success by working with the marketing team to help attract and convert customers. The Web Designer will create compelling banners, e-mails, landing pages, in-product messaging and more for the ReputationDefender suite of products. The ideal candidate will have great design skills, plus some technical know-how and the desire to work in a fast-paced start-up environment.

Responsibilities:

• Conceptualize and create high-quality online designs, such as banners, e-mails and landing pages
• Work directly with the marketing team to design compelling, customized graphics that will drive customer traffic, retention and conversion
• Adhere to corporate identity standards while continuing to develop new ideas and keep the look fresh
• Turn mock-ups into HTML and incorporate CSS as necessary
• Design marketing communications materials (sales collateral, brochures, business cards, etc.)
• Organize and maintain a centralized repository of design assets to ensure that all graphics are readily accessible, categorized and searchable

Requirements:

• 3-5 years of professional Web design experience, preferably in an agency, marketing or in-house creative services environment with a proven track record for creating branded Web site experiences
• Strong visual design, layout and typographic skills with a sharp attention to detail
• Able to design compelling graphics while meeting aggressive deadlines
• Organized and able to act independently, as well as to switch quickly between different projects in a fast-paced environment while maintaining an attention to detail
• Strong Photoshop, Illustrator and Dreamweaver skills
• Knowledge of HTML and CSS required
• Knowledge of PHP and an ability to work directly with an engineering team to execute
• Knowledge of Flash and InDesign is a big plus

Skills:

• 3-5 years of marketing experience for an online service or product, preferably B2C
• Experience working with a portfolio of marketing tactics—online and offline—to achieve business results
• Creative design skills, including the ability to take a creative concept from idea to execution
• Attention to detail (work is on time and right the first time) and accountability for results
• Desire to work in a highly dynamic startup environment with challenging deadlines and multiple concurrent projects

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) offers the leading online reputation and privacy products. The company is headquartered in Redwood City, California. We are well capitalized by top tier investors. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and by other top media around the world. We have been called “the next generation of public relations” by Newsweek and labeled as “one of the top trends” of the year by the BBC. The ReputationDefender team culture is customer-focused and fun: we pride ourselves on creating challenging and independent work opportunities for employees at all levels. We work hard and we play hard too.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior Software Engineer, Web

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Location: Redwood City, CA

Job Description:

ReputationDefender is looking for a Senior Software Engineer with a focus on Web Development. In the role of Senior Software Engineer, you will be building cutting edge web-applications, not flat web-pages, that don't just report what can be found online about you, but describe it, and allow you to manage and change it on the fly. We are looking someone who understands what real JavaScript frameworks, JavaScript templating, and HTML 5 mean to the future of web applications and is fired up to get started using them. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it, who has not only an understanding of how web technologies work today, but where they are going.

Job Responsibilities:

You will be responsible for development of software in some of the following areas:

• Front-end web development
• Back-end data access
• Web systems

Requirements:

• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Experienced building data driven, web based applications
• Strong background with Object Oriented PHP5, MySQL, SQL scripts
• Good knowledge of various web technologies, JavaScript templating, Javascript frameworks (Mootools, JQuery), Thrift, HTML 5
• Experience with Java a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others


About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Reputation Advisor (Sales)

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Location: Redwood City, CA

Job Description:

ReputationDefender is currently looking for highly motivated Reputation Advisors (RA) whose primary role is to educate our installed base on updated features and benefits in order to up sell services and renew client subscriptions. The RA will communicate primarily by phone and email . The RA may also be asked to quickly qualify new client opportunities and pass them on to the appropriate sales channel.

Job Responsibilities:

The Reputation Advisor’s main charter will be to up sell services and renew subscriptions of current ReputationDefender clients. The ideal candidate must be able to:

- Thrive in a busy work environment with a high volume of tasks.
- Make minimum required outbound calls to current ReputationDefender clients.
- Demonstrate strong verbal and written correspondence skills.
- Problem solve with limited resources in a fast-paced start up environment.
- Explain in detail ReputationDefender’s updated products in order to up sell services and renew current client’s subscription.
- In real time, accurately track and record customer communications in Salesforce.
- Qualify and disseminate new client leads to appropriate sales channels.
- Achieve and surpass assigned quota.


Requirements:

• Bachelors degree or equivalent work experience
• Excellent written and verbal communication skills
• Success in a highly automated telesales organization
• Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure
• Experience in a start up company environment which fosters productivity, self sufficiency, integrity and trustworthiness
• Computer literate (Word, Excel, Salesforce)
• Past history of consistent quota attainment
• Positive professional phone personality
• Willingness to do “whatever it takes” to get the job done and help out colleagues

The Reputation Advisor is a full-time internship with the possibility to move to a full time permanent position and will report to the Senior Manager, Reputation Advisor. The Reputation Advisor will be expected to work scheduled shifts within ReputationDefender’s phone availability window (7 AM – 6 PM PST).

Job Type: Full-Time Internship to possible Full-Time employment

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:contract-to-hire

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Advanced Client Solutions Manager (Sales)

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Job Description:

ReputationDefender is seeking highly motivated Advanced Client Solutions Managers who are looking to be a part of a professional, high energy sales organization. A successful Advanced Client Solutions Manager must demonstrate excellent selling, communication and problem solving skills in a fast-paced business start up environment. A combination of account development and account management skills are essential for this position.

Job Responsibilities:

The Advanced Client Solutions Manager will be the primary customer facing representative of ReputationDefender. The ideal candidate must be able to:

- Achieve and exceed monthly, quarterly and yearly quota targets.
- Contact all leads within a required timeframe given by management.
- Manage sales from start to close.
- Manage time in a fast-paced environment with limited resources.
- Sell and market ReputationDefender’s products and services.
- Accurately track and record customer communications within Salesforce.
- Keep Salesforce up to date at all times.
- Be a positive contributor to “the team” in order to maximize ReputationDefender’s short and long term revenue targets .

Requirements:

• Proven track record of consistent quota attainment
• Strong written and verbal communication skills
• Exceptional knowledge of the Internet and Internet search technologies
• Remain focused on the target
• Gather feedback from customers and relaying the information to management in order to improve ReputationDefender’s products and services
• Enthusiasm for learning new topics, sharing knowledge with others
• Represent ReputationDefender with a high degree of integrity and trustworthiness
• Computer literate (Word, Excel, Salesforce)
• Willingness to do “whatever it takes” to get the job done and help out colleagues


About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior Manager, Reputation Advisors Team (Sales)

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Location: Redwood City, CA

Job Description:

ReputationDefender is seeking a highly motivated Senior Manager for the Reputation Advisors Team with the ability to build from the ground up a world class sales organization. A successful Senior Manager must have a proven track record of managing sales teams who have consistently hit or surpassed revenue goals working in a fast paced business environment. The ideal candidate must also possess the skill set to work with limited resources yet lead a sales team to hit highly aggressive revenue targets.
Job Responsibilities:

The Senior Manager of the Reputation Advisors Team is responsible for the success of a sales team chartered to up sell and renew subscriptions of current clients. The ideal candidate must be able to:

- Achieve and exceed group quota.
- Compile weekly, monthly, quarterly and yearly reports for the Vice President of Sales.
- Define, test and modify sales model.
- Provides coaching for sales staff.
- Identify and elevates issues, training requirements, order process, sales policy, etc.
- Maintain individual production standards within the sales group.
- Build and foster a positive, competitive team spirit within the sales organization.

Requirements:

• Experience in sales staff management
• Strong leadership skills
• Proven track record at achieving measurable goals
• Preferred: Experience building a sales organization in a start up environment
• Ability to manage by metrics
• Bachelor’s degree or equivalent work experience
• Experience collaborating successfully with colleagues outside of the sales organization
• Computer literate (Word, Excel, Salesforce)
• History of leading successful quota achieving sales teams

Job Type: Full-Time

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Content Producer, Internship

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ReputationDefender is looking for a copywriter intern with experience in creative
writing/publishing/journalism and Web 2.0 to experience working in a cutting edge start-up.

The Content Producer Intern will use their experience to create sophisticated, professional and web-ready content to support ReputationDefender customers. The ideal candidate loves to write and is an enthusiast and student of Internet communications.

Responsibilities:

Enjoy a busy work environment with a high volume of tasks
Produce large amounts of professional copy on deadline
Develop executive biographies for web publication
Contribute to team development by identifying and sharing best practices for web writing
Work on difficult assignments under pressure

Requirements:

Excellent English writing abilities
Exceptional knowledge of the Internet and Internet search technologies
highly valued
A firm understanding of Web 2.0 and Social Media
Strong analytical, problem-solving, negotiation and organizational skills.
Clear focus under pressure
Enthusiasm for learning new topics, sharing knowledge with others
Warm and collaborative personality

The Content Producer Intern can be a full time or part time contributor.

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer.

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If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Account Manager and Profiler (AMP), Internship

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ReputationDefender, Inc. is seeking a web savvy Intern to perform Profiling and Deliver polished client content on the Internet.

As a member of ReputationDefender’s Publication and Editorial department, the Intern will assist in the posting and promotion of web content produced both in-house and provided directly by clients. The internship requires a detail-oriented individual with a keen eye for online promotion and the ability to balance data entry duties with SERP knowledge.

The ideal candidate has experience in Social Media and understands basic SEO principles.

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer.

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If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Customer Support and Loyalty Specialist

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Job Description:
Location: Redwood City, CA

The Customer Support and Loyalty Specialist (CSS) is a key link between the ReputationDefender marketing staff and the end customer. The CSS will monitor and communicate through a number of different channels such as email, phone, and letter correspondence. The CSS will work cross-functionally with colleagues in operations, technology, product management and marketing to ensure highest quality of service. The CSS will be responsible for solving end customer issues accordingly and may need to triage multiple issues concurrently in order to make sure high priority items receive primary attention and meet SLAs.

Job Responsibilities:

-Thrive in a busy work environment with a high volume of tasks
-Clearly report all major issues to management and provide periodical reports concerning customer issues, questions, and feedback regarding technical or non-technical concerns;
-Demonstrate strong written correspondence skills
-Problem solve with limited resources in a fast-paced environment
-Welcome customers to ReputationDefender and explain the technical details of the company’s products and services
-Accurately track and record customer communications
-Troubleshoot issues over the phone and email
-Work with difficult customers under pressure
-Meet or Exceed retention, loyalty, and SLAs corporate goals
-Screen new and existing customers for leads, up-sell, cross-sell

Requirements:

-Bachelors degree or equivalent
-Strong written and verbal communication skills
-Exceptional knowledge of the Internet and Internet search technologies
-Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure
-Ability to work with limited to no supervision
-Proficient understanding of CRM and other data management tools
-Enthusiasm for learning new topics, sharing knowledge with others
-Warm phone personalities preferred – must love dealing directly with customers!
-Willingness to do “whatever it takes” to get the job done and help out colleagues
-Ability to be on-call
-Bi-lingual or multi-lingual capabilities are prized

Job Type:
Full-Time contract to possible permanent

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Associate Editor

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Location: Redwood City

ReputationDefender, Inc. is seeking a skilled, detailed associate editor experienced in fact-checking and editing web copy. This is a contract position; however, the editor will be expected to work in-house, though hours can be flexible.

At ReputationDefender, you will work directly with our team of editors and writers on polishing professional biographies for executives and high-profile clients.

The ideal candidate will demonstrate the ability to catch minute factual and grammatical errors and possess excellent writing, organization, and communication skills and a positive, can-do attitude. (When responding, please include the worst gift you have ever given or received in the first sentence of your cover letter.)

All candidates MUST have prior proofreading or editing experience as well as possess a proficiency in online research, Chicago or MLA style, and MS Word and Excel. An undergraduate or graduate degree in English or a certificate in editing is preferred, but not required.

Please respond with a succinct cover letter and resume.

About ReputationDefender:
ReputationDefender (www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Content Producer

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Location: Redwood City

ReputationDefender is looking for a copywriter with experience in creative
writing/publishing/journalism and Web 2.0 to experience working in a cutting edge start-up.

The Content Producer will use their experience to create sophisticated, professional and web-ready content to support ReputationDefender customers. The ideal candidate loves to write and is an enthusiast and student of Internet communications.

Responsibilities:

-Enjoy a busy work environment with a high volume of tasks
-Produce large amounts of professional copy on deadline
-Develop executive biographies for web publication
-Contribute to team development by identifying and sharing best practices for web writing
-Work on difficult assignments under pressure

Requirements:

-Excellent English writing abilities
-Exceptional knowledge of the Internet and Internet search technologies
highly valued
-A firm understanding of Web 2.0 and Social Media
-Strong analytical, problem-solving, negotiation and organizational skills.
-Clear focus under pressure
-Enthusiasm for learning new topics, sharing knowledge with others
-Warm and collaborative personality

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Search Agent

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Location: Redwood City

ReputationDefender is hiring a Search Agent for the MyReputation service. The search agent assists in providing customers with information about themselves on the web, can find hard to locate information about people, understands how terms of service violation reports can be made on different websites and understands various internet cultures from the professional to the objectionable.

Responsibilities:

• Maintain strict adherence to internal and customer deadlines
• Confidentiality is a must
• Utilize proprietary interface to organize information and input data
• Construct advanced search strings “on-the-fly” to efficiently isolate relevant content and understanding
• Web savviness is required. Understand website ownership, terms of service and how to contact those sites.
• Maintain open lines of communication with clients and ensure their needs (especially for information) are satisfied
• Demonstrate self-control, poise, patience and professionalism in difficult client situations
• Be available to be contacted by phone or email or reply quickly.

Desired skills:

* Customer service.
* Excellent written communication.
* Data entry.
* An understanding of various search engines and websites.

Additional languages are a plus.

Salary: full or part time starting $14/hr + (depending on experience and language skills), work from home or in the office. 10-40+ hours per week.

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Public Relations, Intern

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Location: Redwood City

Job Description:

ReputationDefender’s PR team is looking for an intern to start ASAP, 10 hours/week (or more), to go through the summer or longer if desired. We need help with:

• executive speech writing
• power point presentations
• topic research

The ideal candidate should be passionate about at least two of the three!

Speech topics include: online privacy, reputation management, social media, social networking and any other creative ideas the candidate comes up with. Opportunity to help with other PR programs as desired: speaking/awards programs and story research.

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Director, Offline Marketing

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Location: Redwood City, CA

Position Overview

The “Director, Offline Marketing” for ReputationDefender will have responsibility for driving offline customer acquisition and retention, creating and building the corporate Brand, developing online and offline creative, maintaining key distribution partnerships, consumer research and product packaging and pricing.

Responsibilities

• Branding and Creative Development – Work with the CMO (and outside contract partners) to develop a tighter corporate brand positioning as well as refined and validated product branding. Lead the development and testing of offline creative in support of customer acquisition (radio, DRTV, print, out of home, trade, collateral). Work closely with Online team to develop breakthrough, effective, low CPA online creative (including banners, landing pages, text ads). Work closely with Product and Ops teams to deliver brand proposition in operational product delivery.

• Marketing Strategy and Planning – Partner with the CMO to architect an integrated marketing strategy (brand, distribution, pricing and packaging) based on rigorous quantitative analysis and marketplace insight. Utilize relevant market data, consumer research and insights, and competitive intelligence to identify new business opportunities.

• Product Marketing – Partner with Product team to guide and enhance the development of products and services that meet the needs of consumers and as well as existing customers. Develop strategies and communications that support the expansion and customization of existing products and the introduction of new products.

• Customer Acquisition and Loyalty – Through strategic segmentation and enhanced targeting, and by optimizing the Marketing mix, lead Marketing’s efforts to drive revenue through stronger customer acquisition, enhanced retention, cross-sell and up-sell, and a relentless focus on improving ROI (reducing cost-per-acquisition) and maximizing LTV (Lifetime Value).

• Marketing Partnerships – Lead identification and execution of Partnership Marketing opportunities which help drive profitable results and are consistent with, and supportive of, the company’s mission. Work closely with Business Development to enhance and maintain relationships with key channel partners. Develop new ideas and creative methods of enhancing effectiveness of partnerships.

• Insights and Innovation Leadership – Using cutting edge quantitative and qualitative research techniques, track consumer awareness and attitudes towards company, category and competitors as well as existing customer satisfaction. In addition, identify broad marketplace and consumer trends that may impact the business.

• Functional Operations Improvement – Review and enhance, where necessary, all Marketing processes, measurements, information systems, etc., that are needed to enable the Marketing function to operate efficiently and effectively in pursuit of its objectives. Provide critical linkage to Product, Finance, OPs and Business Development groups.

Reporting Relationships

The “Director, Offline Marketing” will report to the CMO, Terrence Sweeney.

The Marketing staff is currently organized into four teams – Offline Marketing (Product Marketing, MarCom, Offline Media), Online Marketing (SEO, SEM, Affiliate, Online Media), Website Operations (production, coordination, analytics) and Public Relations. The new “Director, Offline Marketing” will work closely with the other three groups to acquire and retain customers efficiently.

Compensation package

• Competitive base salary
• Stock option grant
• 401K
• Comprehensive benefits

Desired Experience

• Marketing Communications & Media – Ideally, candidate will have recent experience developing marketing communications in support of company and product branding, customer acquisition and retention across a number of media, either for a corporation or as an account manager at an advertising agency. Experience in the planning and purchasing of offline and online media is important.

• Direct Marketing – Large-scale DM experience that focused on driving efficient nationwide customer acquisition and/or retention efforts, across multiple channels, with a focus on Cost Per Acquisition. Relevant industries include eCommerce, Wireless, Retail, Financial Services, Media, Publishing, and Technology.

• Online Experience – Ideally, candidates will also have recent/previous experience developing both strategic and executional Marketing plans for an online operation, with an understanding of the current online marketplace (paid/natural search, SEO/SEM, affiliate and partnership Marketing, etc.) and suppliers.

• Brand/Product Management – Demonstrated experience in Positioning, Pricing, Brand Management, Segmentation, Insights/Research, Communication Strategy and New Products/Innovation is ideal.

• Large and Small Companies – Ideally, candidates will have experience building and growing brands in both large company and smaller company environments. The key here is that they understand how to stretch precious resources, like money, headcount and time. This is oftentimes more about “attitude” than “experience,” but regardless, candidates need to demonstrate that they are a resourceful and innovative Marketer that is comfortable in an ambiguous and fast-paced environment.

Skill Set

• Organized and attention-to-detail approach
• Resourcefulness
• Intellectual horsepower
• Strong relationship management and interpersonal skills
• Influencing skills
• Innovative and creative thinking

Personality Traits

• Self-directed/motivated
• Pioneering spirit/drive
• Flexible and adaptable
• Competitive
• Results orientation
• Sense of urgency
• Enthusiastic
• High integrity and trustworthy
• Intellectually curious

Company Overview

ReputationDefender is the pioneer and global leader in the emerging field of online reputation and privacy management. The privately held company has advanced technology, unique business processes and a suite of products designed for all consumer segments — including professionals, small business owners, students, social Web enthusiasts, parents and more – that make it easier to control online reputations and protect against Internet stalking, identity theft/impersonation and other online threats. Headquartered in Silicon Valley with an office in Munich, ReputationDefender serves customers in over 40 countries. For more information, please visit www.reputationdefender.com.

On January 12, 2010, ReputationDefender announced that it had secured $8.65 million in Series B funding led by Bessemer Venture Partners and Kleiner Perkins Caufield & Byers to expand its product development, engineering and senior team. David Cowan, partner at Bessemer Venture Partners, and Ted Schlein, managing partner at Kleiner Perkins, joined the Company’s Board of Directors with Mike Maples, managing partner at Maples Investments and Michael Fertik, CEO and Founder of ReputationDefender.

Kleiner Perkins Caufield & Byers

Since its founding in 1972, Kleiner Perkins Caufield & Byers has backed entrepreneurs in over 500 ventures, including AOL, Amazon.com, Citrix, Compaq Computer, Electronic Arts, Genentech, Genomic Health, Google, Intuit, Juniper Networks, Netscape, Lotus, Sun Microsystems, Symantec, Verisign and Xilinx. KPCB portfolio companies employ more than 250,000 people. More than 150 of the firm’s portfolio companies have gone public. Many other ventures have achieved success through mergers and acquisitions. The firm has offices in Menlo Park, California; Beijing, China; and Shanghai, China. For additional information visit, www.kpcb.com

Bessemer Venture Partners

Bessemer Venture Partners (BVP) continues the longest-running record of success in the venture capital industry. Over the course of its history, investors at the firm formed or funded over 100 startups that grew into independent public companies. They provided seed funding for early industrial companies like WR Grace, Ingersoll Rand and International Paper, retail innovators like Staples, The Sports Authority and Blue Nile, new drug developers like Isis and Perseptive Biosystems, service pioneers like Gartner Group, Bright Horizons and Celtel, and high-tech innovators like Ciena, Parametric, VMX, DSP Group (now Intel), Versant (now Symantec), Maxim, Flarion (now Qualcomm) and Skype (now eBay).
Today, from offices in New York, Silicon Valley, Boston, Mumbai and Herzliya, BVP manages more than $2 billion of venture capital invested in over 130 startups around the world. Some of our portfolio companies, like Ungermann Bass and Verisign, were started in our offices. With our roadmap approach to investing, BVP seeks out entrepreneurial opportunities across industries and geographies.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Data Analyst, Intern

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Location: Redwood City

The ReputationDefender Data Analyst Intern will be responsible for analyzing and tracking the multitude of marketing and product tests as well as helping with web analytics and business analysis.

Detailed Role Description:

The primary role of the Data Analyst Intern will be to own and manage the analysis of all the web tests throughout our marketing and product experience. This will include

• Working with the marketing managers and product managers to understand the test design in order to determine potential interference and validity of the test
• Gathering status of the tests and the latest test data
• Analyzing test data from our test framework, web analytics, and business data warehouse to determine which cells are winning and when we can close out a test
• Leveraging analysis to help propose potential follow up tests

In addition, there may be a need to help with the weekly reporting and deep analysis of web analytics (primarily Google Analytics) and business reporting (e.g. acquisition, retention, revenue, etc).

Skills Required:

• Minimum 2 years of college education having taken classes in statistics and preferably data analytics.
• Expert in Excel (pivot tables, advanced functions, macros are a plus)
• Familiarity with Google Analytics is preferred and familiarity with testing frameworks (e.g. Google Website Optimizer) is a plus.
• Motivated self-starter, with a high capacity for rapid learning.
• Expertise in SQL is a bonus

Compensation and Work Hours:

• This will be a part-time contract position for now at around 20-30 hours per week
• At least half of that time will need to be spent in our office, but the rest can be at home

About Reputation Defender:
ReputationDefender (www.reputationdefender.com) was created to give individuals and organizations power to control how they are viewed in online search results and social media.
The company is headquartered in Redwood City, California. We are well capitalized by top tier investors, including Bessemer Venture Partners and Kleiner Perkins Caufield & Byers.

Check out our other openings at http://www.reputationdefender.com/jobs

ReputationDefender is an equal-opportunity employer

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Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .