Jobs : ReputationDefender

User Experience and Design Lead

Location: Redwood City, CA

Summary:

The User Experience and Design Lead will be the visionary and voice of the customer experience within the organization.

The UED Lead will be responsible for:
- User research and usability
- User interaction design
- Visual design

This individual will be responsible for taking the next generation product vision for the full suite of ReputationDefender products and turning it into a design and functional reality.

This position will report to the Director, Product Management and will be a leader within the Product team. This role will heavily partner with product management, QA, engineering, customer support, and marketing.

Detailed Role Description:

The primary role of the User Experience and Design Lead is to define an overarching, holistic vision for the visual and interactive experience of the ReputationDefender products, and partner with product management and engineering to bring this vision to reality.

At the core you’ll define the reputation management “story”, identify core customer types and needs, and transform unmet customer needs and business opportunities into successful product designs.

Strategy:
• Develop and drive long-term user experience strategy
• Tightly partner with product management to develop the face and interactions of all product roadmap initiatives
• Understand the needs of internal and external customers, the business, and the competitive landscape – through data-driven analysis and strong research methodologies
• Establish methodologies for collecting customer feedback in all stages of product development (early conception, mid-creation, and post-launch)
• Be a key catalyst in driving a culture of innovation and teamwork centered around the needs of our customers
• Provide design direction and creative leadership to deliver features that continuously delight customers

Execution:
• Partner with Product Management leads on a daily basis
• Interact with other key organizational leads, collaboratively driving necessary discussions, decisions, and outcomes.
• Manage projects running concurrently on multiple tracks from planning through launch.
• Develop content, design standards, and industry best practices
• Produce all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to design and launch products.
• Identify and prioritize existing usability issues and define solutions to address them
• Act as the “voice of the customer” across all internal discussions and decisions that impact user experience

This role will require staying abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

This person will be a major thought leader in the organization and must be capable of highly innovative, highly collaborative problem solving in a fast-changing and growing environment.

Skills Required:
• Minimum 8+ years experience as web-related lead UI designer, preferably consumer-facing and transaction-oriented products
• Degree in human interface design, interaction design, human-computer interaction, or information design. Advanced degree in these fields a plus.
• Excellent understanding of user experience design for the web, technology trends, demonstrable design skills, and ability to show relevant work.
• Experience with formal design, usability, and research methodologies.
• Excellent understanding of web technologies and how to work with developers to leverage them.
• Extensive experience with generating wireframes, static and dynamic prototypes, and other mockup methods.
• Motivated self-starter, with a high capacity for rapid learning. Ability to independently own complex problems and deliver great solutions.
• Strong leadership skills and an ability to mentor and groom other designers.
• Excellent written and oral communication skills. Ability to thrive in a fast-paced, high-performance, team-oriented environment.
• Expert with:
o Photoshop
o Illustrator
o Flash
• Strong experience with:
o HTML
o CSS
o Javascript
o Ajax

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Sr. Product Manager

Location: Redwood City

Job Description:

This role will take full ownership of several product areas, determined by best fit with the product roadmap, skills and background of the candidate.

The Sr. Product Manager will be an integral member of the ReputationDefender product team and will report to the VP of Product Management. This role will work closely with product development, marketing, and business development to identify, define, and build stellar features and products.

This is a significant opportunity to join a fun and early stage company as well as take on a leadership role within a growing product organization!

Responsibilities:

• Understand and analyze customer and business needs.
• Research markets and competitors.
• Work with engineers and user interface designers to define products.
• Build and launch new products and features.
• Define product vision and future direction.
• Act as the “voice of the customer” across all internal discussions and decisions that impact your product areas.
• Keep abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

Requirements:

• 6+ years work experience as product manager in consumer internet or related field.
- Prior experience in designing or producing online games, preferably casual online games, a plus

• BA/BS in Computer Science, engineering, or related technical field. MBA preferred.
• Demonstrated capacity for developing and understanding strategy.
• Outstanding organizational and analytical skills.
• Strong technical abilities.
• Passion for new products, ideas, and technologies.
• Excellent written and oral communication skills.
• Motivated self-starter, with a high capacity for rapid learning.

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior Software Engineer, R&D

Location: Redwood City, CA

Job Description:

ReputationDefender has a need for several Senior Software Engineers. As the Senior Software Engineer, you will be building the next generation of software tools the enable our customers to manage their online reputation. You will be involved in building scalable web systems, automation technology around discovery, analysis and publishing of our customer’s web presence. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it.

Job Responsibilities:

You will be responsible for development of software in some of the following areas:

• Persona/Identity extraction
• Sentiment Analysis
• Multi-tiered web systems
• Deep web search

Requirements:

• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Expert knowledge of one or several of the following:
• Data Mining
• NLP, Machine Learning and Sentiment Analysis
• Building scalable web systems
• Strong coding abilities in languages such as C/C++ or Java
• Experience with MySQL, SQL scripts and PHP a strong plus
• Experience with J2EE and Hibernate a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others

About ReputationDefender:
ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior Software Engineer, Web

Location: Redwood City, CA

Job Description:

ReputationDefender is looking for a Senior Software Engineer with a focus on Web Development. In the role of Senior Software Engineer, you will be building cutting edge web-applications, not flat web-pages, that don't just report what can be found online about you, but describe it, and allow you to manage and change it on the fly. We are looking someone who understands what real JavaScript frameworks, JavaScript templating, and HTML 5 mean to the future of web applications and is fired up to get started using them. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it, who has not only an understanding of how web technologies work today, but where they are going.

Job Responsibilities:

You will be responsible for development of software in some of the following areas:

• Front-end web development
• Back-end data access
• Web systems

Requirements:

• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Experienced building data driven, web based applications
• Strong background with Object Oriented PHP5, MySQL, SQL scripts
• Good knowledge of various web technologies, JavaScript templating, Javascript frameworks (Mootools, JQuery), Thrift, HTML 5
• Experience with Java a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Advanced Client Solutions Manager (Sales)

Job Description:

ReputationDefender is seeking highly motivated Advanced Client Solutions Managers who are looking to be a part of a professional, high energy sales organization. A successful Advanced Client Solutions Manager must demonstrate excellent selling, communication and problem solving skills in a fast-paced business start up environment. A combination of account development and account management skills are essential for this position.

Job Responsibilities:

The Advanced Client Solutions Manager will be the primary customer facing representative of ReputationDefender. The ideal candidate must be able to:

- Achieve and exceed monthly, quarterly and yearly quota targets.
- Contact all leads within a required timeframe given by management.
- Manage sales from start to close.
- Manage time in a fast-paced environment with limited resources.
- Sell and market ReputationDefender’s products and services.
- Accurately track and record customer communications within Salesforce.
- Keep Salesforce up to date at all times.
- Be a positive contributor to “the team” in order to maximize ReputationDefender’s short and long term revenue targets .

Requirements:

• Proven track record of consistent quota attainment
• Strong written and verbal communication skills
• Exceptional knowledge of the Internet and Internet search technologies
• Remain focused on the target
• Gather feedback from customers and relaying the information to management in order to improve ReputationDefender’s products and services
• Enthusiasm for learning new topics, sharing knowledge with others
• Represent ReputationDefender with a high degree of integrity and trustworthiness
• Computer literate (Word, Excel, Salesforce)
• Willingness to do “whatever it takes” to get the job done and help out colleagues

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Director, Offline Marketing

Location: Redwood City, CA

Position Overview

The “Director, Offline Marketing” for ReputationDefender will have responsibility for driving offline customer acquisition and retention, creating and building the corporate Brand, developing online and offline creative, maintaining key distribution partnerships, consumer research and product packaging and pricing.

Responsibilities

• Branding and Creative Development – Work with the CMO (and outside contract partners) to develop a tighter corporate brand positioning as well as refined and validated product branding. Lead the development and testing of offline creative in support of customer acquisition (radio, DRTV, print, out of home, trade, collateral). Work closely with Online team to develop breakthrough, effective, low CPA online creative (including banners, landing pages, text ads). Work closely with Product and Ops teams to deliver brand proposition in operational product delivery.

• Marketing Strategy and Planning – Partner with the CMO to architect an integrated marketing strategy (brand, distribution, pricing and packaging) based on rigorous quantitative analysis and marketplace insight. Utilize relevant market data, consumer research and insights, and competitive intelligence to identify new business opportunities.

• Product Marketing – Partner with Product team to guide and enhance the development of products and services that meet the needs of consumers and as well as existing customers. Develop strategies and communications that support the expansion and customization of existing products and the introduction of new products.

• Customer Acquisition and Loyalty – Through strategic segmentation and enhanced targeting, and by optimizing the Marketing mix, lead Marketing’s efforts to drive revenue through stronger customer acquisition, enhanced retention, cross-sell and up-sell, and a relentless focus on improving ROI (reducing cost-per-acquisition) and maximizing LTV (Lifetime Value).

• Marketing Partnerships – Lead identification and execution of Partnership Marketing opportunities which help drive profitable results and are consistent with, and supportive of, the company’s mission. Work closely with Business Development to enhance and maintain relationships with key channel partners. Develop new ideas and creative methods of enhancing effectiveness of partnerships.

• Insights and Innovation Leadership – Using cutting edge quantitative and qualitative research techniques, track consumer awareness and attitudes towards company, category and competitors as well as existing customer satisfaction. In addition, identify broad marketplace and consumer trends that may impact the business.

• Functional Operations Improvement – Review and enhance, where necessary, all Marketing processes, measurements, information systems, etc., that are needed to enable the Marketing function to operate efficiently and effectively in pursuit of its objectives. Provide critical linkage to Product, Finance, OPs and Business Development groups.

Reporting Relationships

The “Director, Offline Marketing” will report to the CMO, Terrence Sweeney.

The Marketing staff is currently organized into four teams – Offline Marketing (Product Marketing, MarCom, Offline Media), Online Marketing (SEO, SEM, Affiliate, Online Media), Website Operations (production, coordination, analytics) and Public Relations. The new “Director, Offline Marketing” will work closely with the other three groups to acquire and retain customers efficiently.

Compensation package

• Competitive base salary
• Stock option grant
• 401K
• Comprehensive benefits

Desired Experience

• Marketing Communications & Media – Ideally, candidate will have recent experience developing marketing communications in support of company and product branding, customer acquisition and retention across a number of media, either for a corporation or as an account manager at an advertising agency. Experience in the planning and purchasing of offline and online media is important.

• Direct Marketing – Large-scale DM experience that focused on driving efficient nationwide customer acquisition and/or retention efforts, across multiple channels, with a focus on Cost Per Acquisition. Relevant industries include eCommerce, Wireless, Retail, Financial Services, Media, Publishing, and Technology.

• Online Experience – Ideally, candidates will also have recent/previous experience developing both strategic and executional Marketing plans for an online operation, with an understanding of the current online marketplace (paid/natural search, SEO/SEM, affiliate and partnership Marketing, etc.) and suppliers.

• Brand/Product Management – Demonstrated experience in Positioning, Pricing, Brand Management, Segmentation, Insights/Research, Communication Strategy and New Products/Innovation is ideal.

• Large and Small Companies – Ideally, candidates will have experience building and growing brands in both large company and smaller company environments. The key here is that they understand how to stretch precious resources, like money, headcount and time. This is oftentimes more about “attitude” than “experience,” but regardless, candidates need to demonstrate that they are a resourceful and innovative Marketer that is comfortable in an ambiguous and fast-paced environment.

Skill Set

• Organized and attention-to-detail approach
• Resourcefulness
• Intellectual horsepower
• Strong relationship management and interpersonal skills
• Influencing skills
• Innovative and creative thinking

Personality Traits

• Self-directed/motivated
• Pioneering spirit/drive
• Flexible and adaptable
• Competitive
• Results orientation
• Sense of urgency
• Enthusiastic
• High integrity and trustworthy
• Intellectually curious

Company Overview

ReputationDefender is the pioneer and global leader in the emerging field of online reputation and privacy management. The privately held company has advanced technology, unique business processes and a suite of products designed for all consumer segments — including professionals, small business owners, students, social Web enthusiasts, parents and more – that make it easier to control online reputations and protect against Internet stalking, identity theft/impersonation and other online threats. Headquartered in Silicon Valley with an office in Munich, ReputationDefender serves customers in over 40 countries. For more information, please visit www.reputationdefender.com.

On January 12, 2010, ReputationDefender announced that it had secured $8.65 million in Series B funding led by Bessemer Venture Partners and Kleiner Perkins Caufield & Byers to expand its product development, engineering and senior team. David Cowan, partner at Bessemer Venture Partners, and Ted Schlein, managing partner at Kleiner Perkins, joined the Company’s Board of Directors with Mike Maples, managing partner at Maples Investments and Michael Fertik, CEO and Founder of ReputationDefender.

Kleiner Perkins Caufield & Byers

Since its founding in 1972, Kleiner Perkins Caufield & Byers has backed entrepreneurs in over 500 ventures, including AOL, Amazon.com, Citrix, Compaq Computer, Electronic Arts, Genentech, Genomic Health, Google, Intuit, Juniper Networks, Netscape, Lotus, Sun Microsystems, Symantec, Verisign and Xilinx. KPCB portfolio companies employ more than 250,000 people. More than 150 of the firm’s portfolio companies have gone public. Many other ventures have achieved success through mergers and acquisitions. The firm has offices in Menlo Park, California; Beijing, China; and Shanghai, China. For additional information visit, www.kpcb.com

Bessemer Venture Partners

Bessemer Venture Partners (BVP) continues the longest-running record of success in the venture capital industry. Over the course of its history, investors at the firm formed or funded over 100 startups that grew into independent public companies. They provided seed funding for early industrial companies like WR Grace, Ingersoll Rand and International Paper, retail innovators like Staples, The Sports Authority and Blue Nile, new drug developers like Isis and Perseptive Biosystems, service pioneers like Gartner Group, Bright Horizons and Celtel, and high-tech innovators like Ciena, Parametric, VMX, DSP Group (now Intel), Versant (now Symantec), Maxim, Flarion (now Qualcomm) and Skype (now eBay).
Today, from offices in New York, Silicon Valley, Boston, Mumbai and Herzliya, BVP manages more than $2 billion of venture capital invested in over 130 startups around the world. Some of our portfolio companies, like Ungermann Bass and Verisign, were started in our offices. With our roadmap approach to investing, BVP seeks out entrepreneurial opportunities across industries and geographies.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Test Automation Engineer

Location: Redwood City, CA

Job Description:

As a hands-on test automation engineer, your primary focus will be to design, develop and execute test automation framework using Selenium. You will contribute to the overall quality of our products and code by developing and running comprehensive test suite of automated test cases against every production ready build. We want you to partner with and assist developers in producing rock-solid code. We want a smart, quick, and creative person who is a self-starter; who will dig deep into the system and find various ways to improve it. The ideal candidate is a Java engineer who loves writing automation tests using open source test automation tools, such as Selenium.

Job Responsibilities:

You will design, develop, maintain and execute an automated testing framework to thoroughly test our products and to quickly flag any regression issues to ensure that they are quickly resolved. You will continuously strive to improve the efficiency and test coverage of our products. Ability to adapt to changing requirements in an agile startup development environment is a must.

• Create and maintain automated test cases that cover the full functionality of our core systems using Java, JavaScript, Selenium and any other technology you find necessary
• Develop a UI to launch and monitor the tests and to report test results
• Execute the automated tests to verify our products on multiple platforms and across all supported browsers
• Work closely with the QA team, product development, customer support, and product management to maintain test case scenarios and improve test coverage
• Research, deploy and configure new QA and development tools to improve test coverage and increase productivity

Requirements:

BS in Computer Science is required
Proficiency in coding in Java and JavaScript
Hands on experience coding in HTML and XML
Ability to write Perl or shell scripts in Unix environment
Understanding of web application servers, such as Apache
Strong understanding of the HTTP protocol, SSL and web technology in general
Solid understanding of SQL/relational database concepts
Good understanding of software development and testing process
Familiarity with multiple web browsers (IE, Firefox, Chrome, Safari, etc.).
Prior experience with Open Source automation tools such as Selenium is a plus
Excellent written and verbal communication skills
Natural problem-solver and troubleshooter
Analytical and critical thinker with attention to details
Have a can-do attitude and maintain clear focus under pressure
Enthusiasm for learning new topics and sharing knowledge with others
Local candidates only, no relocation, no telecommuting allowed

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:contract-to-hire

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Creative Director

Location: Redwood City

Job Description:

Reputation Defender needs a senior level designer/creative director to support its marketing team by creating compelling marketing-oriented user experiences through visual designs and interactive experiences – task focus is on web design, usability and front-end web development (done in partnership with our engineering team). The Senior Designer will own the creation of online and offline marketing content from concept to design comp and then see them through the development process. The Designer must also evolve and maintain the adoption of consistent and superior design standards. This position presents the opportunity to make a significant contribution to a growing team that is working to execute innovative marketing to rapidly grow our business.  

Responsibilities include:  

• Ownership of designs for both online and offline marketing; providing strategic vision while executing tactical implementation.

Areas of focus include:

• Email and social media campaigns
• Online purchasing experience (landing pages, product pages and buy-flow)
• Some print and branded collateral  

Detailed design responsibilities include:  

• Task flows  
• Wireframes / mockups  
• Complete visual design comps (including visual designs) to hand off to development or
completed pages
• Create original icons, graphics, logos, etc Planning and executing A/B tests to optimize
e-commerce conversion
• Working with the internal analytics team to understand user behavior to implement “data-
driven" design
• Help to create and enforce brand standards and visual style guides across product and
communications

Skills: 

• 7-10 years prior work experience or relevant education  
• Expert in Photoshop, Illustrator, and Indesign or comparable.  
• Experience with PHP, Javascript and other programming languages 
• Ability to layout and finish designs in HTML/CSS  
• Expert in User Experience / Usability principles  
• Comfortable working in fast-paced environment  
• Must be able to take constructive design feedback  
• Highly organized, accurate and detail oriented  
• Great communication skills  
• Copy-editing (not writing) skills a big plus  

ReputationDefender is the pioneer and global leader in the emerging field of online reputation and privacy management. The privately held company has advanced technology, unique business processes and a suite of products designed for all consumer segments — including professionals, small business owners, students, social Web enthusiasts, parents and more – that make it easier to control online reputations and protect against Internet stalking, identity theft/impersonation and other online threats. Headquartered in Silicon Valley with an office in Munich, ReputationDefender serves customers in over 40 countries. For more information, please visit www.reputationdefender.com.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Software Engineer, Data Warehousing

Location: Redwood City, CA

Job Description:

As the Software Engineer, Data Warehousing you will be the lead developer for all of our internal business intelligence efforts. You will be responsible for maintaining our analytics database as well as tools used by the rest of the company to access this data. You will work closely with our Business Intelligence Analyst, with whom you will define the behavior of the system and structure of the data. We want smart, quick, and creative - someone who’s a self-starter; who will dig deep into the system and find various ways to improve it.

Job Responsibilities:

You will be responsible for all development around business intelligence analytics for the company including:

• Maintaining the BI MySQL database
• Writing SQL scripts to populate the BI database, generate reports and repair the data
• Building and maintaining the tools that provide access to the BI data and reports
• Work closely with the marketing, sales, product management and finance to develop reports and metrics.

Requirements:

• Bachelors degree or equivalent
• Strong written and verbal communication skills
• Strong analytical, problem-solving, negotiation and organizational skills
• Expert knowledge of MySQL, SQL scripts
• Knowledgeable about PHP
• Knowledgeable about Perl or Python
• Experienced implementing with BI tools such as Business Objects, Crystal Reports …
• Experience with data continuity a big plus
• DBA experience also a plus
• Have a can-do attitude, and you like to take ownership and drive projects to conclusion
• Enthusiasm for learning new topics, sharing knowledge with others

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

UI/Front-end Web Developer

Location: Redwood City, CA

Job Description:

ReputationDefender is looking for a creative and passionate UI/Front-end web developer to join our technology team. We want smart, quick, and creative - someone who’s a self-starter; who can multi-task and will constantly strive to build excellent innovative software.

Job Responsibilities:

You will work directly with our graphic designers and back-end engineers to create rock solid, cool interfaces for our online products and systems. You have experience with UI and usability, and like to make clean, interesting, and easy-to-use interfaces using the latest in JavaScript, AJAX, PHP and other tools. You know how to handle browser compatibility issues and can write clean, standards-compliant code.

Requirements:

-Bachelor’s Degree in relevant area
-3+ years PHP - Object Oriented PHP5 a huge plus
-HTML/XHTML
-JavaScript Expert
-AJAX
-Browser compatibility experience
-Strong belief in writing clean, efficient code.
-User Interface and web design experience
-Flash experience a plus
-Experience with JavaScript frameworks such as jQuery, MooTools, YUI, or other - MooTools preferred
-Strong CSS and knowledge of web standards
-Experience building database-driven applications using PHP & MySQL
-Experience with template engines a huge plus
-Love of an entrepreneurial, fast-paced work environment
-Have a can-do attitude, and you like to take ownership and drive projects to conclusion
-Enthusiasm for learning new topics, sharing knowledge with others

About ReputationDefender:

ReputationDefender http://www.reputationdefender.com is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Reputation Advisor (Sales)

Location: Redwood City, CA

Job Description:

ReputationDefender is currently looking for highly motivated Reputation Advisor’s (RA) whose primary role is to educate our installed base on updated features and benefits in order to up sell services and renew client subscriptions. The RA will communicate primarily by phone and email . The RA may also be asked to quickly qualify new client opportunities and pass them on to the appropriate sales channel.

Job Responsibilities:

The Reputation Advisor’s main charter will be to up sell services and renew subscriptions of current ReputationDefender clients. The ideal candidate must be able to:

- Thrive in a busy work environment with a high volume of tasks.
- Make minimum required outbound calls to current ReputationDefender clients.
- Demonstrate strong verbal and written correspondence skills.
- Problem solve with limited resources in a fast-paced start up environment.
- Explain in detail ReputationDefender’s updated products in order to up sell services and renew current client’s subscription.
- In real time, accurately track and record customer communications in Salesforce.
- Qualify and disseminate new client leads to appropriate sales channels.
- Achieve and surpass assigned quota.

Requirements:

• Bachelors degree or equivalent work experience
• Excellent written and verbal communication skills
• Respond and/or follow up immediately to all internal and external inquiries
• Success in a highly automated telesales organization
• Strong analytical, problem-solving, negotiation and organizational skills. Clear focus under pressure
• Experience in a start up company environment which fosters productivity, self sufficiency, integrity and trustworthiness
• Computer literate (Word, Excel, Salesforce)
• Past history of consistent quota attainment
• Positive professional phone personality
• Willingness to do “whatever it takes” to get the job done and help out colleagues

The Reputation Advisor will report to the Senior Manager, Reputation Advisor. The Reputation Advisor will be expected to work scheduled shifts within ReputationDefender’s phone availability window (7 AM – 6 PM PST).

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Controller

The Company:

ReputationDefender is the pioneer and global leader in the emerging field of online reputation and privacy management. The privately held company has advanced technology, unique business processes and products designed for all consumer segments — including professionals, small business owners, students, social Web enthusiasts, parents and more – that make it easier to control online reputations and protect against Internet stalking, identity theft/impersonation and other online threats.

Investors include top tier Silicon Valley venture capital firms including Kleiner, Perkins, Caufield & Byers, Bessemer Venture Partners and Jafco Ventures. The company is headquartered in Redwood City, CA with an office in Munich, and serves customers in over 40 countries.

Job Description:

The Controller is a newly created full-time position within the company that will lead development of the accounting organization, systems and processes. It will be the first key hire by the company’s new CFO, and a very hands-on position setting up and managing all of the traditional functions of a startup company accounting organization that will include the following:

• Designing and executing processes to support GAAP compliant accounting
• Establishing all of the company’s key accounting policies
• Building a team to support on-going accounting, financial reporting and tax compliance
• Setting and executing a plan for advancement of the company’s accounting system
• Bringing the company through its first financial audits
• Working closely with the CFO and FP&A team to support budgeting and forecasting

Requirements:

The position requires someone who is by nature entrepreneurial and resourceful, and can share passions for building a business and the services that ReputationDefender provides. Experience must include:

• Four years as an auditor within a public accounting firm, preferably one of the Big Four
• Four years of accounting experience within a fast-growing company, with broad exposure to all of the essential functions of a finance organization
• CPA

Additional personal qualities required include:

• Facility dealing with issues at the conceptual level and translate into action plans
• Strong desire to work in a dynamic start-up, and be effective resolving ambiguities associated with a startup environment
• Orientation to standardization of process
• Demonstrated ability to set priorities and manage multiple projects simultaneously
• Strong coordination and leadership skills
• Ability to think creatively and be resourceful within the context of financial accounting
• Consistent record of implementing and bringing projects to successful closure

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Junior UI Designer

ReputationDefender's Product Team needs a junior level UI Designer with visual design skills. The ideal candidate will have a solid understanding of user experience design, be passionate about usability, and demonstrate an excellent body of work with strong attention to detail. The junior designer will help to create user experience specifications, wireframes, and mockups. Candidates should take a strategic approach to projects, always looking for ways to improve ideas. You must be able to multi-task in a fast pace and collaborative environment.
This position presents the opportunity to make a significant contribution to a small but growing team that is working to execute innovative user experience to rapidly grow our business.

Responsibilities include:

-Create compelling interactive experiences based on user research and best practices
-Apply final touches to mockups and comps, delivering specs and visual assets to Developers
-Employ innovative and appropriate current technologies as a part of the overall interactive strategy
-Create original icons and graphics

Requirements:

-3+ years of experience with user-centered design methodologies and practices, in particular the role of designing usable and effective web based products as an interaction and visual designer
-Experience creating & maintaining web guidelines through best practices, user evaluation insights and ability to present and support innovative concepts in a professional and engaging manner
-Full understanding of how to apply the methodologies of interaction design and user research
-Must be a self-starter who can produce top-quality work on tight deadlines
-Strong strategic thinker with excellent communication and organizational skills
-Information design and architecture skills are also a plus
-Degree in design or equivalent work experience

NOTE: A portfolio of UX work is required. Portfolio should demonstrate the objectives of projects and showcases your strategy and execution of design solutions.

ReputationDefender is the pioneer and global leader in the emerging field of online reputation and privacy management. The privately held company has advanced technology, unique business processes and a suite of products designed for all consumer segments — including professionals, small business owners, students, social Web enthusiasts, parents and more – that make it easier to control online reputations and protect against Internet stalking, identity theft/impersonation and other online threats. Headquartered in Silicon Valley with an office in Munich, ReputationDefender serves customers in over 40 countries. For more information, please visit www.reputationdefender.com.

ReputationDefender is an equal-opportunity employer.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Associate Product Manager

Location: Redwood City

This role is ideal for a candidate with strong existing business or technical work experience, but who may have limited existing product management experience in the web and consumer internet field.

This role will take full ownership of several product areas, determined by best fit with the product roadmap, skills and background of the candidate.

The Associate PM will be an integral member of the ReputationDefender product team and will report to the VP of Product Management. This role work closely with product development, marketing, and business development to identify, define, and build stellar features and products.

This is a significant opportunity to join a fun and early stage company as well as take on a leadership role within a growing product organization!

Responsibilities:

•Understand and analyze customer and business needs.
•Research markets and competitors.
•Work with engineers and user interface designers to define products.
•Build and launch new products and features.
•Define product vision and future direction.
•Act as the “voice of the customer” across all internal discussions and decisions that impact your product areas.
•Keep abreast of the rapidly changing technologies and approaches in web and e-commerce in general, and in the areas of SaaS, social networking, search engine, and SEO in particular.

Requirements:

•2+ years work experience
•BA/BS in Computer Science, engineering, or related technical field. MBA preferred
•Existing experience in product management and/or consumer-facing web or e-commerce business is a plus.
- Prior experience in designing or producing online games, preferably casual online games
•Demonstrated capacity for developing and understanding strategy.
•Outstanding organizational and analytical skills.
•Strong technical abilities.
•Passion for new products, ideas, and technologies.
•Excellent written and oral communication skills.
•Motivated self-starter, with a high capacity for rapid learning.

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

Senior Designer

Job Description:

ReputationDefender seeks a senior level designer to support its marketing team by creating compelling marketing-oriented user experiences through interactions and visual designs – task focus is on web design, usability and frontend web development (done in partnership with our engineering team).
The Senior Designer will own the creation of online marketing content from concept to design comp and then see them through the development process. The Designer must also evolve and maintain the adoption of consistent and superior design standards. This position presents the opportunity to make a significant contribution to a small but growing team that is working to execute innovative marketing to rapidly grow our business.  

Responsibilities include:  

• Ownership of designs for both on and offsite marketing; providing strategic vision while executing tactical implementation. The prime area of focus is ownership of the online purchasing experience (landing pages, product pages and buy-flow)    

• Detailed design responsibilities include:  

o Task flows  
o Wireframes / mockups  
o Complete visual design comps (including visual designs) to hand off to development or completed pages  
o Create original icons, graphics, logos, etc 
o Planning and executing A/B tests to optimize e-commerce conversion
o Working with the internal analytics team to understand user behavior in an effort to drive “data driven” design
o Help to create and enforce brand standards and visual style guides across products and communications  

Skills: 

• 5-7 years prior work experience or relevant education  

• Expert in Photoshop, Illustrator, and Indesign or comparable.  

• Experience with PHP, Javascript and other programming languages 

• Ability to layout and finish designs in HTML/CSS  

• Expert in User Experience / Usability principles  • Comfortable working in fast-paced environment  

• Must be able to take constructive design feedback  

• Highly organized, accurate and detail oriented  

• Great communication skills  

• Copy-editing (not writing) skills a big plus

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .

IT Engineer

Location: Redwood City

Requirements:

- Strong Networking capabilities that including robust knowledge of DHCP, BGP, DNS protocols
- VOIP (Fonality experience is a plus) configuration
- Knowledgeable in Linux, Windows, OS X management
- Solid communication skills in person and over the phone/email
- Networking administration experience preferred

Responsibilities:

- Setup new computers and handle wiping old computers
- Comprehensive IT support in managing virus,spyware,general computer issues, a mixed environment consisting of Mac, Windows xp/vista/7 and Linux.
- Office internet firewall, DNS, DHCP, VPN
- Creating real IT infrastructure in place, i.e. not everyone should be an admin on their own computer, enforced anti-virus, software firewall, software patches, etc.
- Negotiate contracts for pc and equipment rentals.
- Creating a RADIUS/OpenLDAP/Active Directory Authentication Environment with Google Apps integration
- Managing wireless 802.11x network with network authentication
- Automating any processes for adding/removing new employees to any of our internal systems.

About ReputationDefender:

ReputationDefender (http://www.reputationdefender.com) is a fast-growing, venture-backed company in Redwood City, California. In the three years since our founding, we have been covered prominently in Forbes, 20/20, Good Morning America, the Wall Street Journal, Today Show, CNN, Fox, BBC, NPR, Washington Post, CBS Early Show, Der Spiegel (Germany), Veja (Brazil), and many other media around the world.

ReputationDefender is an equal-opportunity employer and offers competitive compensation and benefits for well-qualified hires.

Job Type:Full-time

If you think that you would be the perfect fit for this position, email your resume to jobs@reputationdefender.com .